Guest User
February 18, 2024
The sound insulation is very poor: Before booking the room, I saw a negative review saying that the sound insulation was poor. I would say that no matter how bad it is, it is still a five-star hotel. And my sleep quality is very good, so it should not affect it. As a result, I didn’t sleep well all night. To be exaggerated, I could hear the neighbor turning over.
Extremely bad service: I brought a one-and-a-half-year-old baby here with me. The baby was restless and had to turn around. I saw in the hotel brochure that there was a crib. When I asked the front desk, the young man at the front desk said indifferently that there was no crib. I asked if there were other cribs, such as bed rails, and he said directly. No, no, not at all. Finally, he impatiently said, "I'll think of a solution for you." Then he never called me back again.
The hygiene is extremely poor: the carpet in the lobby is dirty. The socks in the children's playground where the children played were all black. I took a photo of the room when I checked in. The cold medicine bag from the previous guest was still there and had not been cleaned. . . .
Final summary: This is the worst five-star hotel I have ever stayed in. Especially the service is unbelievable. It is not as comfortable as staying in more than 100 chain hotels before.
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