The Hyatt Hotel in Xi'an is resplendent with cherry blossoms along the banks of Qujiang Pond
My last visit to the Hyatt in Xi'an was several years ago, before I had joined the Hyatt loyalty program, so as a non-member, naturally, I didn't receive any special treatment. Years later, now as a Globalist, the staff, including a lady from the Guest House, called before my stay to inquire about my needs. Despite the hotel being fully booked, they still managed to arrange a high-floor Guest House suite with a great view for me, for which I am grateful.
The Guest House suite is nominally 100 square meters, presumably including the balcony area. The lake view is quite straightforward, with a design featuring one bedroom, one living room, two bathrooms, and a walk-in closet.
The suite I received wasn't the one with the best view; I could only see a little bit of Qujiang Pond, but having a direct view of the hotel's main building and the distant 'w' in the same frame was still quite nice.
Upon entering, there's a wooden lattice screen, a design commonly used in many Hyatt hotels. To the right, the guest bathroom is spacious, with a single basin and a shelf for a mobile phone, equipped with a small towel and soap. This hotel is one of the few that still hasn't switched to large-bottle amenities.
The living room has a large square table with three chairs, which can also be used as a dining table, making it very comfortable for work. On the other side, the mini-bar uses Dianhong tea bags, 5100 water, and a capsule coffee machine with four capsules. Surprisingly, next to the mini-fridge, there's another large double-door fridge. The mini-bar and snacks are complimentary, but unfortunately, all eight bottles of soft drinks in both fridges are sugary, and I can't drink any of them. I didn't test whether Hyatt supports customized mini-bar services. They should consider switching to sugar-free drinks to keep up with the times.
The welcome fruit plate was nice, and the handmade 3D card was beautifully crafted, but it's a pity that this hotel didn't have a small toy. Another disappointment is that the balconies of the bedroom and living room are not connected, and due to the building's structure, the top-floor view is somewhat obstructed.
The bedroom has a bench at the foot of the bed, a sofa by the window, and two doors connecting it to the living room. They provided a latex pillow, which is quite nice. The default is usually a down pillow, which I actually prefer, but I'm too lazy to ask for a change every time.
For a Hyatt hotel in the thousand-yuan price range, it's a bit lacking that they don't offer a turndown service, especially since the neighboring Shangri-La does it very meticulously.
Further into the bedroom, there's a separate vanity and walk-in closet. However, for such a large room, there's only one small luggage rack, which isn't very practical.
The master bathroom has double basins and a spacious vanity. At first, I thought the hairdryer was a Dyson, but it turned out to be a less effective knock-off brand, Riffen. The bathtub is from PG, but it's too narrow and uncomfortable, so I gave up on taking a bath.
The shower system has a large overhead spray, but the water flow is too weak to be effective, so I had to make do with the handheld shower. The master bathroom has been fitted with an Axent smart toilet seat, which is just so-so.
As a hotel that opened in 2016, the style doesn't feel outdated, and the maintenance is good, so it doesn't feel old, and the living experience is still very comfortable. It would be better if the hairdryer and water pressure could be improved.
Additionally, the rooms with better views are further away from the Guest House and the breakfast restaurant, but it's actually not that far to walk, and walking is a form of practice.