Spend for enjoyment instead of punishment.
Kowloon Shangri-la Hotel
Address - 64 Mody Rd, Tsim Sha Tsui,
Tsim Sha Tsui East MTR P exit.
Ambiance/Facilities - indoor swimming pool still open as it is located lower level 2, with warm water. Gymnasium
Highlights - Kids activities such as Bell boy service, Festival cookie DIY, Festival Mocktail making.
All this while, Kowloon Shangri-la Hotel has been well-known in their great service. Thus, this has made me always feel better and revisit to Kowloon Shangri-la Hotel.
Frankly speaking, this trip was my 15th times staying at Shangri-la hotel in this year. Unfortunately, the whole impression has been changed due to the service level being downgraded. Therefore, I have decided will not be coming to this hotel anymore, the main reasons are due to
1) I have very bad impression of service level of front desk staff during room check-in. This guy is rude, no manner at all. As a front office staff should be polite the guests. This guy didn't look at me, then said, give all the guests HKID for check in, but at that moment I came with kids who did not bring their ID (it's not necessary to bring along with if travel locally in Hong Kong, correct me if I'm wrong. Then he asked me to write down name on a piece of paper, after passing to him, he said write date of birth. This type of communication has ruined my feeling for the whole day.
2) Another reason is the welcome tea that given to the guests should not be eliminated, I have praised Shangri-la Hotel has keeping this kind of service at social media, which has given guesthouse feel like staying at own house. Unfortunately this great service has no longer available. The housekeeper came to my room informing me to use electric kettle to boil water for making tea, she said everything is keeping inside the cabinet.
3) We have participated in-house kids activities, so called Cookies DIY. We have six kids in total during the activities, the organizer has insufficient of Christmas Tree cookies in the beginning, shortage of one after distributed to all of us except one of the western foreigner, one of the girl from organizer has asked me to sacrifice my kid's cookie to the western kid. I am just wondering why should I sacrifice instead of the Western girl to wait? This is because of colonial mindset being embedded and persist till today.
4) in fact, I have reserved for in-door swimming pool at 4:30pm, , I was thinking to keep my wallet in side the safety box, but has encountered the safety box was malfunction, due to the door cannot be closed.
Restaurants Lobby Lounge, Cafe KOOL, Italian Restaurant Angelini, Shang Palace.
Avg. Price per Person - 700 per person
Rating - Unfortunately, the service level has been downgraded to 2 stars
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