Rating: 4 out of 5 stars
HARRIS Hotel Pontianak scores with a good location, friendly staff and an overall solid package. The public areas look modern and well maintained, and both check‑in and check‑out were efficient and helpful.
The point deduction is for the bed: the linens were freshly made but had visible stains, and the mattress underneath was clearly soiled – this is where the hotel urgently needs to improve its quality standards. With spotless bedding and a renewed or thoroughly cleaned mattress, this property would easily be a 5‑star choice within its category for me.
The hotel good , the aircon is also cold . Everything was fine .
Only the downside is im almost trip because one of the tile is actually loose and left a big gap .
Fantastic! This hotel just opened last November, and every staff member was incredibly friendly. We were trying to cross the road to the shopping center opposite, and they actually stopped traffic for us to cross – that was genuinely touching. For breakfast, you can take your buffet right by the pool and watch your kids play in the water while you eat. The rooms are all brand new too. I'll definitely choose this place again next time.
+ Location is great. Near the city center & surrounded by a lot of cafes, restaurant, supermarket, food places, etc
+ Room is big.
+ The breakfast is amazing. I like it
- The cleanliness is not too good. The cleaning service must pay more attention about this.
Overall, I like staying in this hotel. I will come back again.
Will avoid this hotel in future visits to this town.
Too much a walk to downtown with poor sidewalks and crossings.
Front desk denied my third night (prepaid breakfast/room) to be used on second night as had to leave early. Emphasize 'prepaid'. Completed review form in the room, Front desk manager emailed with apologies. The front desk lady should either be fired or went thru further customer service training and courtesy.
Room circuit breaker tripped burning phone charger, and the outlet extender. Electrician came quickly tho to reset breakers.
Room was very basic yet so called 'superior' room.
The hotel is really good, impressed by its good infrastructures, great breakfast and good services.
However, there were some points deducting aspects. The disgusting black stains at edge of the wash basin, the water stained tissues and the worst of the lot, the faeces chocked toilet bowls in male toilet of the dining area was a real turnoff.
Good recommendations from a friend living in PnK. Hotel meets my expectations & experience with the girl is fantastic. Friendly & helpful Staff very customer focused. Location is good next to the Ayani mall. No complaints. Definitely will choose the hotel for my next stay.
Generally comfortable. Easy check in and check out when booked with Trip.
Cleanliness - generally a bit worn around the edges, and towels provided are at their life's end. Some yellow marks on the towels and covers might feel irksome.
Location - is very close to the Flamboyan market, with an Indomaret at its doorstep. Very close to Restoran Gajah Mada, and plenty of dining options nearby. Considered close to one tail end of gajah mada.
Service - generally friendly, helpful and smiling. Ordered room service and requested non spicy for nasi goreng, but still came spicy.
Breakfast was included. Is basic with good local options + bread, pastry, cereal, beverages.
Overall, quite good for a short weekend stay to explore the city. But next trip, a slight push to a hotel at more central Gajah Mada would make it that bit better, especially for bigger group.
The hotel wasn't very clean. Next time, please don't give me a room too far inside or too high up. It took too long to wait for the lift to go down, and the lift itself was also quite a distance away.
The location, however, was excellent, close to everything.
Very Good
52 reviews
8.1/10
Price from
SAR 77
per night
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8,3/10
Very Good
FFIFO TravellerThe hotel good , the aircon is also cold . Everything was fine .
Only the downside is im almost trip because one of the tile is actually loose and left a big gap .
GGuest UserWill avoid this hotel in future visits to this town.
Too much a walk to downtown with poor sidewalks and crossings.
Front desk denied my third night (prepaid breakfast/room) to be used on second night as had to leave early. Emphasize 'prepaid'. Completed review form in the room, Front desk manager emailed with apologies. The front desk lady should either be fired or went thru further customer service training and courtesy.
Room circuit breaker tripped burning phone charger, and the outlet extender. Electrician came quickly tho to reset breakers.
Room was very basic yet so called 'superior' room.
AAnonymous UserThe only complaint I have about the hotel is the wifi. My room was at level 5 and I thought the reason it's slow was probably due to the room distance from the router. Then I asked to change room and they gave me 1 at level 6 which is very near to the router. And no, the wifi is still terrible and almost non-existence. It is connected to the wifi but there was no internet connection.
GGuest Usereasy to park..safe hotel to stay in..tiptop service..just often hear knocking sounds..even though the room is on the top floor..thankfully nothing happened..just husnozon😅
LLU1980The front desk staff were very warm and attentive. The hotel is located right above a shopping mall, making it super convenient for shopping and dining. The room itself was quite spacious, clean, and tidy, and the hotel breakfast was also very substantial.
GGuest UserGenerally comfortable. Easy check in and check out when booked with Trip.
Cleanliness - generally a bit worn around the edges, and towels provided are at their life's end. Some yellow marks on the towels and covers might feel irksome.
Location - is very close to the Flamboyan market, with an Indomaret at its doorstep. Very close to Restoran Gajah Mada, and plenty of dining options nearby. Considered close to one tail end of gajah mada.
Service - generally friendly, helpful and smiling. Ordered room service and requested non spicy for nasi goreng, but still came spicy.
Breakfast was included. Is basic with good local options + bread, pastry, cereal, beverages.
Overall, quite good for a short weekend stay to explore the city. But next trip, a slight push to a hotel at more central Gajah Mada would make it that bit better, especially for bigger group.
RRamon DunnI booked the deluxe room and it was very small. The description says 26m2 or something along those lines but maybe the bathroom uses most of that space because it definitely was not 26m2. The room was very small and stuffy. The aircon is not cold its more just like a loud ventilation. Also the pool was closed for renovations which was not mentioned in the booking notes.
Friendly staff though
GGuest UserThe hotel wasn't very clean. Next time, please don't give me a room too far inside or too high up. It took too long to wait for the lift to go down, and the lift itself was also quite a distance away.
The location, however, was excellent, close to everything.
JJSearing55We have transited through Pontianak a couple of times and stayed here both times. It’s easy to get to the ferry to Sukadana and the Damri bus stop to Singkawang - great veggie restaurants close by and motorbike rental right next door. Very handy.
We had a problem with our room and the staff changed our room immediately - very kind and efficient. They also let us leave our bags in their secure office so we could travel a bit lighter.
The hotel itself could do with a make over. The reception makes you feel like you’re entering an upper class hotel but then you get to your room and it’s poor. Stained sheets and towels, mouldy shower and damp patches in walls, curtains need changing and washing.
Unfortunately it seems to be the norm in the hotels we’ve stayed in in West Kalimantan.
EEchi MartaThe hotel is also a fun tourist spot, there are rides, a zoo area too, a new place to eat on the beach, it's fun to stay here especially for family tourism
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