Nice cosy hotel. Hotel parking very limited, got to park outside parking, got 1 at 700 yen for night parking 1900-0700. Nice breakfast buffet & ice cream after onsen. Got 2 massage chair, same level as onsen. There's free washing machine usage only beside men onsen so quite inconvenience for ladies to use. Dryer 20mins @100yen.
Love this place! The onsen in the room is great. Have a full view of Mt Fuji. The staff is friendly and prompt. Love my whole experience. Would recommend you to drive.
The ambience was fabulous and Kaiseki meals astonishing. The room big and comfortable. The price was well deserved. Kagetsu is top notch with their attention to details for their service, food, Onsen baths and more. Don’t hesitate to go there. It’s a dreamlike stay. 🎎
I was pleasantly surprised by how spacious the room was—much larger than I expected. The toilet and shower were in separate rooms, which was really convenient. The ryokan-style bed gave a lovely traditional Japanese feel, which I absolutely loved. There's also a window-side table where you can sit and enjoy a full view of Mt. Fuji all day long. I was lucky to visit on a clear day and saw an unobstructed view of Mt. Fuji—it made the trip truly unforgettable.
Breakfast was delicious with every dish. The hotel also offers a laundry room, a kids’ playroom, and a stunning Mt. Fuji view onsen—perfect for relaxing after a long day of sightseeing. The staff were very friendly and helpful, and after check-in, there was even a shuttle service to Kawaguchiko Station. Highly recommended!
Came here for my friend’s birthday celebration. Hotel has tea ceremony on arrival (free of charge) at around 4pm, in a traditional tea house facing a beautiful river, the hotel also gave us a glass of a Japanese sake (also free of charge) that we can enjoy next to the river. Room is big, came with a private hot spring in the room, hot spring and living room is facing mt Fuji, very nice room. There’s a traditional drum shows after dinner everyday, also a small game after the show. We were very lucky that we both got a gift from the game. There was cockroaches in the room, one big cockroach and a few very tiny cockroaches in the bathroom area, others than that, it’s a beautiful place to stay. Still love this hotel v much.
Staying at a ryokan facing Mount Fuji was like stepping into a different rhythm of life — one where everything slows down, and every detail feels intentional. From the warm welcome to the soft tatami floors and the sound of the wind rustling through the trees outside the shoji screens, it was peace in its purest form. Watching the sunrise over Fuji-san in the quiet morning light, soaking in the onsen with a view I’ll never forget, and sharing traditional meals that felt like art — these are the moments that stay with you. Grateful for the stillness, the hospitality, and the kind of memories that settle deep in your soul.
Superb place with wonderful view.
The place is new. Modern style inside and outside.
A bit hard from people without car (or use bus).
BTW everyone stay with delightful and request to spend more night here!!
service upon and during stay were great! however the staff were really indifferent after we checked out :( i am almost 7 months pregnant with a big belly and was standing in the cold with my luggages waiting for my husband but no one offered help. the staff just walked past me..
the cleanliness can be improved, we found a used plaster in our room at our private open air bath. and the showering area drainage is clogged, when we showered our feet became oily from the clogged drain.
but i must say we loved the amenities and activities provided by the hotel which included the taiko drum and piano performances in the night, as well as the free yukata rental.
loved the view from hotel even more! private open air bath in the room was great and temperature of the water can be adjusted by the hotel personnel as well, just give the reception a call. the mt fuji view from the open air bath on in our room was not fantastic as it was on the left side, but it was good enough. just a small view of the whole mountain. my husband went to the public open air onsen on the 10th floor (segregated timings for men and women respectively) and he said the view of the mt fuji was very very nice, five times better than in the room, and the mountain looked bigger and nearer.
the in room dining for dinner was 8 course meal and very filling. loved the black wagyu fillet steak (small piece, can’t choose doneness, it was well cooked). it was delicious!
the breakfast buffet at garden terrace had good view of the gardens too. had a wide variety of food from japanese to western. very sumptuous.
check in early after 2.30pm to enjoy the amenities and services! you get to enjoy complimentary tea at at the tea house but it closes at 6pm. club lounge free snacks and drinks will end at 6pm too.
Nice hotel! We just arrived at the hotel entrance, and there were staff members greeting us at the door. During check-in, the process was explained clearly, and the service was excellent. A staff member was dedicated to serving us dinner, and both the dinner and breakfast tasted great. The view from our room was also very good. When we left, the hotel staff waved at us continuously. The service and quality were very good.👍👍
Lovely view of mount Fuji everyday. Room is huge with ample walking space. Bathroom and toilet is separated space
There is a large onsen that you can use everyday, with yukata provided.
Location is along a stretch of road, easily accessible by car. Do note that the car park can get filled up quickly.
206 reviews
8.8/10
Price from
AED 246
per night
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