Hotels With Spa in West Java, Indonesia

The room was quite spacious, and the staff were friendly. The only minor issue was that the sheets and towels were a bit old/worn out.

Stayed in room 1024 Pro: Room clean Efficient check in and check out Nice view of mountain and trees Dish variation were nice, lots of options, i love the kuah bakso so comforting. Cons: Unable to set AC QR in tv to see room dining menu unable to open, sent email to reservation no response. So we cant order food for room service. At night room smells of solar fumes like machine fumes and in the toilet smells like thinner or paint or some chemicals which is significantly disturbing. Please check room 1024. No information on facility or activities during check in, only informed there’s free photoshoot Understand that photoshoot are part of facility BUT, so manya people taking photo in the morning makes our morning walk not smooth, many times have to STOP waiting for people photoshoot. Please consider to create specific photoshoot area. Must relook on food quality, during dinner buffet chicken sausage not fresh, kue putu apek becomes inedible. Please add paintings or plants on wall, we walk out from lift in 10th floor, head to our room, on right side there’s big empty wall left a depression feeling.

A boutique hotel (seemed to be called “El royal hotel” by locals) at city center which is just a few minutes walk from the Praga street. However, the facilities inside the room are quite old, like the toilet and very poor sound proofing, (you could literally hear the customer from the next door, laughing and jumping). In terms of the cleanliness, it was generally ok, except shower towel, literally a “grey” color one, not sure whether it was so old or not washed thoroughly, I did not use in the end. Hotel staff were general nice and friendly, but the language skills (English) might create some miscommunication.

The staff are all very friendly. Location wise for us is amazing as we want a quiet place away from the busy streets. Food is good. Going anywhere is easily accessible by grab. Will definitely come back again in future.

My stay at Swiss-Belresort Dago Heritage was pure bliss. The elegant room, mountain breeze, and panoramic views created a peaceful retreat. I loved the cozy ambiance and top-notch service. The location near Dago’s attractions made exploring easy. A perfect blend of luxury and nature—highly recommended.

Good location. The hotel located in big Mall, so it’s very convenient for looking some place to eat or buying some stuffs. However, the hotel building is old, and the drainage system in the toilet really smells. Even the room amenities are only average compared to the room price.

Suitable selection if you want to avoid busy Puncak street but still with some decent green and resort hotel vibes in nearby Bogor area. View to the Mountain is superb and hotel lfacilities still well maintained. Amenities provided is very basic eventhough good enough. Good options if you are family with children and eager to spend their many facilities and entertainment provided especially on weekend Surely will come back again

This was my fourth visit to the hotel (twice for work events and twice with family), but this time I booked through an app, and unfortunately, we encountered several disappointing issues. Firstly, the app did not provide information that the swimming pool would be closed from 1 PM to 6 AM. Although we were allowed to use the children's pool, it would have been uncomfortable for the kids to swim among people decorating for a party, so we decided against it, much to their disappointment. Secondly, the room was advertised for four guests, but amenities were only provided for two; however, after we informed the staff, the missing items were promptly delivered to our room. Thirdly, the app stated breakfast for four guests, but only two were initially accommodated. Again, we had to complain, and this was quickly rectified. Lastly, the room description on the app mentioned a city view, which our assigned room lacked. Furthermore, we found dead cockroaches and other insects, which were immediately cleaned after we reported them. I usually book two connecting rooms, but this time I wanted to try a different room type, which turned out to be somewhat less satisfying. Despite these issues, the hotel's facilities are truly outstanding – absolutely fantastic! The breakfast was delicious with a wide variety of choices. The views and photo opportunities are superb, and the staff were very friendly, even helping us take pictures at some of the best spots. Thank you, GH Universal. I hope the points I've raised can be addressed for future improvements.

Always my best choice for work and meeting. Wonderful staff and nice tidy room it is my 3rd tine this year to stay here as well as for my expats guest

A nice place to stay and to bring your family, especially if you have toddlers. The location is strategic and there are plenty of kid-friendly areas.