Apartments in Victoria, Australia

Good room at a good price. Close to many shops. Also close to public transport. Good service from help desk. Would stay here again

The hotel's location is excellent, right in front of an MRT station, making transportation very convenient. There's also a small convenience store and a mala tang restaurant nearby. The main source of noise comes from the adjacent parking garage, where people sometimes chat, get drunk, and shout. Generally, the hotel staff are friendly and helpful, and the cleaning staff are also very willing to provide whatever you need. Plus, having a small kitchenette is a bonus, and you can exchange or borrow a hairdryer. For the price, it definitely offers good value. So, for the other aspects like noise, wearing earplugs helps, and the cleanliness is also up to par.

This hotel is located in the landmark Sky One apartment building in Box Hill, offering an excellent location. Downstairs, you'll find the Box Hill shopping center, which is an integrated complex with a supermarket, restaurants, cafes, a train station, and a bus hub – super convenient! The room was spacious, bright, clean, and tidy, with a full set of kitchenware, tableware, a refrigerator, microwave, dishwasher, and washing machine… absolutely everything you need. The bedding was also very comfortable. The staff at the front desk were very friendly and provided great service.

I’ve stayed at numerous at the Punt Hill apartments over the past decade, though it had been a while since I last stayed in one. Our one bedroom apartment was spacious, however the hotel is quite run down now. Walls in the bathroom weren’t very clean, neither were mugs and cutlery (I always make a habit of cleaning things before I use them!). I ended up staying mostly in the hotel as I was sick with the flu so I noticed the wifi was very glitchy and intermittent too so it made streaming shows quite difficult to watch that I ended up just using my phone. The beds were comfortable though! The location is actually fantastic too, right in the heart of China town and easily walkable to places.

It would have been good except for the large western facing windows left without blinds down and an electrical setup that turns the air conditioning off when no one is in the room. So we arrived to stifling heat, and an air conditioner that doesn't really cool the bedrooms, and no fans or windows in the main bedroom. Most other things were good, but having a comfortable room is fundamental and the apartment just isn't set up for that. We enjoyed the location and the pool. We can't really speak to service levels cos we didn't ask for, expect or get any. It was a bit frustrating that the hotel only had a booking for 4 adults when we made a booking for 2A+3C on trip.com but who knows who was responsible for that.

Spacious, hearthy and very comfortable stay. Right next to the famous 12 Apostles (10 min drive) it is extremely convenient for sunset and sunrise visits and also close by to so many other viewpoints on the last stretch of the Great Ocean road! We thoroughly enjoyed our stay in this cute home style unit, with all thoughtful amenities in the kitchen and bathrooms, car parking right next to the unit, nice sitout area in the back with a wooden bench. While there were only 2 of us, but we felt that this unit is great valu for money as it can easily accommodate a large family of 5-7 people (1 queen bed, 3 bunk beds and large couches in the living room) Very warm & welcoming and definitely recommend if you're passing through Port Campbell!

The location is very good, it is very convenient to go out for dinner and shopping. You can see the seaside at a glance. The front desk helps to book a taxi for tomorrow. Very enthusiastic. The bad thing is that there is no 24-hour service. For example, at this moment, the room has noise from the refrigerator. I don't know how to solve it. It is very troublesome~ Figure 2 and Figure 3 are a nearby Japanese restaurant~

Overall, the stay was decent. The location is very convenient for getting around and exploring. The room was clean and tidy, with all the basic amenities, and the bedding was moderately comfortable. The service was polite and attentive, offering good value for money. It's perfectly adequate for a regular stay.

I stayed at house 13 on March 10 2025, and there a gang of black people having a party over the night at house 12. I don't want to discrimate people and I used the word ”black” merely to describe that group of people that night. The music is very loud, and from time to time there are heavy drum beats which you can feel the vibration from the floor, and sometimes they knocked the wall of the townhouse separating house 13 / 12, and I supposed no one can sleep under this situation. Both my wife and me could not sleep but scared because they are young & strong black males. Finally we turned on the light at 2 a.m. and open the curtain to tell them to quiet from our 1/F balcony when 3 of them were arguing with a woman loudly in the common backyard. They ignored and continued! At 5 p.m. it's raining but I could not tolerate anymore, I went out to tell them silence please! A big tall black guy (not brown, very black) said ” I got you!”. Frankly speaking, I was a little bit scare., but what elase I could do?! When the reception open next day (house 1?), I complained and requested a change of room (actually house). The reception ladies are very friendly and they said they had reported the police twice that night for the noise is too loud & affecting many customers staying at different houses that night. But they do the same regardless the police warning. According to the reception, she had blacklisted this customer from booking the Quest hotel chain nationalwide (Australia) anymore. When I returned to the hotel the other day, I got a thank you card apologize for what had happened together with a bottle of wine for the inconvenience caused. Although I had a nightmare in this hotel, I think it is a one-off incident, and I will still recomend this service apartment.

Overall a good location as there are 2 tram stops just a quick 3 to 5 mins walk away from the apartment. There is a minimart and 7-11 just downstairs, convenient for picking up necessities. The apartment was quite big and had very useful amenities like a washer, dryer and fully equipped kitchen, including a dishwasher and big fridge. Unfortunately, the air-conditioner wasn't the best for me as it was a standing type located near the window in the living room. Despite adjusting to the lowest temperature and highest fan speed, the bedroom was still quite warm. Body wash, shampoo, hair conditioner and towels were provided but not toothbrush, comb or bottled water. There was a kettle provided but I would prefer having bottled water provided daily. I was also surprised that housekeeping was not provided for my 5-nights stay. Fresh towels can be requested by hanging a sign on the door before 8 am. Generally a good stay but do note that the reception counter is not open 24 hours, so if you arrive outside these timings, separate arrangements should probably be pre-arranged.