Apartments in Victoria, Australia

"Overall, it was a good experience. The only downside is the lack of restaurants nearby, but there's an Asian supermarket about 200 meters away, which pretty much covers all my needs. It's a solid choice."

"This review is specifically for Quest Melbourne Airport, not the entire brand. I booked this hotel because they advertised as pet-friendly, and I was on a road trip with my dog at the time. I initially booked for July 18th, but due to a last-minute change in my itinerary, I contacted the hotel more than a week in advance to reschedule. I was informed that the original booking was non-refundable. Although frustrated, I accepted this policy. Subsequently, I rebooked for July 16th. What truly disappointed me was this: just two days before check-in, after I had already confirmed I would be bringing my dog and provided my check-in details, the hotel suddenly informed me that I needed to pay an additional AUD 117, which included a mandatory room upgrade, pet fee, and parking fee. I understand that different room types may have different regulations, but if an upgrade was truly necessary, this should have been clearly stated during booking, or even when we spoke on the phone, not sprung on me so close to check-in when I had almost no other options. It's not that I'm unwilling to pay a reasonable fee for my pet. On the same trip, I stayed at pet-friendly hotels in Canberra and Sydney, and even a five-star hotel in Melbourne. Some also charged pet fees, which I was perfectly fine with because the fees were transparent from the start, allowing me to make an informed decision before booking. After multiple communications, I finally connected with an employee who genuinely listened and helped me get the manager's approval to refund the second booking. I am very grateful for this employee's professionalism and attitude. With Ctrip's assistance, I cancelled the second reservation and did not stay. However, the loss from the first booking was irreparable. A reminder to other travelers, especially those with pets or booking through Ctrip: always call the hotel directly before placing your order to confirm all possible fees, including pet fees, parking fees, and whether your chosen room type allows pets, to avoid unexpected and unavoidable charges close to check-in. Based on this experience, I cannot recommend this hotel."

"The hotel is next to the town's Stuart Street, about a ten minute walk from the train station. The suite is large, the room is large, the air conditioner is also powerful, the room is equipped with a refrigerator, a microwave oven, a washing machine and a dryer. The large dining table is really powerful and can be filled with things. There is no breakfast at the hotel, but you can check out the food at the Golden City Hotel at the intersection."

"Studio suite was small but fine for 1 night. Everything clean and tidy. The only negative was the room had a slight cigarette odour - which wasn’t pleasant as rooms are supposed to be non -smoking."

"Hotel location is good, there are restaurants and supermarkets around, there are induction cookers and tableware in the room, you can make light meals, free laundry. The front desk service is thoughtful and welcoming, the only drawback is that the room is small."

"This hotel is located right on a fjord with a beach just outside, which is a great spot. However, it gets really cold outside at night, though the room itself was quite warm. The town has limited restaurants, and the front desk closes early. When I arrived, I entered my room using a code provided via email, which was helpful guidance. If you're looking to explore the Great Ocean Road thoroughly, this place is a good option. Plus, it's very close to the lesser-known Twelve Apostles rock formations."

"The room is spacious, and with good facilities. The location is also good, walking distance to the business street to get meals. The only thing I do not like is that if you want to park in the hotel parking area, you need to pay extra 10 dollar for this. Otherwise you can only use the unsecured street parking."

"Overall the hotel is good, but the bond keeps so long to return. I will not go to this hotel next time."