Fantastic service from the team, glad to assist with all directory questions. Booked 3 rooms, 2 were available for early check in slightly before noon. The last room reeked of cigarette smell and no questions asked, they changed a new room for us.
I recently had the pleasure of staying at Altira, and I must say, it was an exceptional experience. From the moment I arrived, I was impressed by the level of service and the quality of the facilities.
The staff were incredibly welcoming and attentive, always ready to assist with any requests. The room was spacious, clean, and well-appointed, providing a perfect blend of comfort and luxury. I particularly enjoyed the hotel's amenities, including the [specific facilities like pool, gym, etc.], which were top-notch.
One of the highlights of my stay was the hotel's bath products. Their brand of bath foam and body lotion was absolutely delightful, leaving my skin feeling soft and refreshed. It's clear that the hotel pays great attention to detail, ensuring that even the smallest aspects of the guest experience are of the highest quality.
Overall, I highly recommend Altira to anyone looking for a memorable and comfortable stay. I look forward to my next visit!
I recently stayed at Conrad Macao to celebrate my sister’s birthday, and everything was perfect! The service was excellent, with thoughtful touches that made our experience truly special. Our room was spacious and the bed was incredibly comfortable, ensuring a restful stay. I will definitely be returning in the future. Highly recommended!
Amazing hotel in the heart of Cotai strip, with connecting walk ways to other major hotels near by as well. The room was luxurious and the king bed was super comfortable. We didn’t have the best view but we didn’t pay for that, so that was expected. Definitely worth the price and I’d agree that it’s a 5* hotel. Hotel staff were great, helping with our luggage when checking in and checking out, even helping to wheel it to the airport transfer bus. The only thing that would have been useful would be a list of all services available (ie airport / ferry / bus transfers - there was not a complete list anywhere).
We loved this place!!! My family arrived at the airport around 1:30 AM and found out that the hotel was right next to it! It was attached to the airport and didn’t need to take a taxi. After the flight, we could have sweet dreams right away. We loved the place. I would visit this hotel again when we travel to Macao later in the future. The price was wonderful as well! Highly recommended.
The location is superb! There's a super famous dessert store right beneath. The bus stops right in front of the hotel as well, with buses to go to the airport and ferry terminal, as well as the casinos. Highly recommended! A lot of good food nearby too. The rooms are not too shabby, quite modern. No smell of paint or whatsoever like the other reviews. I guess because how the hotel is more or less well-settled through the renovation phase earlier. Very accessible, good for single pax concert goers. That's why I booked it here! Will stay here again.
Quite good hotel with strategic location, free shuttle bus to 關閘, easy access to macau-china border. A lot of famous and instagrammable restaurants nearby, a few supermarkets nearby, within walking distance.
From the initial contact by Catherine Londoner Guest Relations Team to the pickup limo by Brian at Heng Qin port to the arrival at the main entrance, received by Gordon 吳鎮宇 star captain team manager to the suite it’s a great impression of tops hotelier experience !
The afternoon tea and evening cocktail reception literally occupied the rest of our evening at The Residence, Londoner restaurant operation for guests.
Many thanks to Jessica Exec manager who introduces us various gourmet foods and canapés and offers a special plate of strawberries and blueberry to celebrate our 45th wedding anniversary.
To our surprise, the Guest Relations Team delivers a cake to our room in the evening at 9:30pm.
The next day breakfast at The Residence restaurant is sumptuous and exquisite. Elna Exec manager from Taiwan personally serves tea and suggests a few dim sum items for us to taste.
Our one day stay at Londoner is filled with joy and 感恩to all the Londoner staffs who pamper us with genuine hospitality and professionalism. The top quality of the staff, the food quality and the ambiance contribute to our precious memories.
Gordon and Fiona, Stephen(?)who offers us guidance to maneuver around Londoner Sands , Venetian shoppes, assisted our departure inn a limousine at 4pm.
We will be back. Bravo Londoner Guest Relations Team ❤️👍👌🙏
Fantastic stay at this Line friends themed hotel :) it makes the kids stay so memorable and we loved all the decor and little touches, would definitely recommend!
Environment: In Taipa, close to Macau Airport and Hengqin Port. It is separated from the Parisian and Venetian hotels by a road. There is a sky corridor on the second floor of the Londoner, and you can go to the Parisian to buy things. The Royal Garden is in the same building complex as the Londoner Hotel, and the duty-free shop here is smaller than that of the Parisian. The machines in the ****** can directly use Hong Kong dollars, otherwise you have to exchange them at the counter.
Facilities: The room is fully equipped with smart toilets and full-body massage chairs. There is a massage room, and you can have someone massage you for an additional fee. All facilities are well maintained and clean, the rooms are spacious and bright, and there is no peculiar smell. The Knight Suite we booked has one king bed, one twin bed, and three bathrooms. All drinks in the water bar are free, and there are three large drawers of snacks, welcome snacks, and free refills.
Service: Yuyuan's service is very considerate. The housekeeper will contact you in advance and provide free pick-up and drop-off. Butler Xiao Xu and concierge came to London to pick us up, checked all our luggage, and took us directly to the Royal Garden. We went directly to the guest room, and the housekeeper came to the guest room to help us check in, which was very convenient. The housekeeper will ask about the itinerary and arrange a vehicle to take us to the attractions. The old man didn't bring a thermos cup, so he gave us two thermos cups as gifts. The housekeeper is on call 24 hours a day. When I returned to the room at night, the housekeeper also put away the bath water, which was super worry-free.
Catering: Breakfast is on the 36th floor, there are no people there. Afternoon tea is in the Chinese Garden on the 3rd floor of The Londoner. There is a buffet for breakfast. You have to order lobster, abalone, shrimp dumplings, and water crab porridge with the service staff. The ingredients are very fresh and taste good. Great experience. The water crab porridge at Londoner Hua Ting was a bit salty for us. I just happened to check in here and they were given fruit snacks. The housekeeper saw that the children liked to eat and immediately replenished everything they had finished. The whole family doesn't drink, so I didn't go to the cocktail party in the evening.
We stayed in the Knight Suite, which cost 3W a night. Includes breakfast, afternoon tea and cocktails. There is also a pick-up and drop-off service. Very satisfied with all aspects of software and hardware. For the first time, I didn’t hear any dissatisfaction from the old man.
Among the hotels I have stayed in in Macau this time, my overall ranking is The Londoner Royal Garden - The Londoner - Old Lisboa - Wynn Palace - New Lisboa.
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9.1/10
GGuest UserAll staff provided sincere service! Sure will come back .
We stayed at Room 1106 (Dec 12-16, 2024, )feeling better then Room 1110 this time.
The refrigerator is not working
Hoping that will be fixed
GGuest UserI was pleasantly surprised by the experience, especially considering the price point. Here's a breakdown:
Pros:
- **Room Size**: Much more spacious compared to most hotels in Hong Kong, which was a big relief.
- **Comfort**: The bed is on the firm side, but the pillows are incredibly soft, and the duvet felt new and fluffy, making for a comfortable sleep.
- **Air Conditioning**: Worked perfectly, keeping the room cool and pleasant.
- **Amenities**: The room was well-equipped with a toothbrush, comb, shampoo, conditioner, shower gel, a water heater, a small wardrobe, a table and chair, and a hair dryer.
- **Location**: Very close to a bus stop, making it easy to get around. Also, there are plenty of food options nearby, including convenient stores and non-halal food stalls (for those interested) .
Cons:
- **Toilet Size**: The toilet is quite small, designed for an average Asian build. If you’re taller or of European size, it might be a bit cramped—you may even need to bend your knees in certain positions.
### Additional Notes for Muslim Travelers:
If you're looking for halal food, I highly recommend visiting **Indonesia Warong Amar Berkah**, a bus ride with fewer stops and few meters from the station you'll find the shop snuggle between pastry shops. The food there is delicious and a must-try, worth the price!
Overall, **Pensão Elegante** offers great value for its price, with a strategic location and good amenities. Just be prepared for the small toilet and firm bed! Would definitely stay here again for a budget-friendly trip.
GGuest UserThis hotel is just a bridge away from Galaxy Hotel, super convenient and accessible. The staff is friendly and helpful. The restaurant on 1/F provides decent breakfast buffet. The room is spacious with an open kitchen and 2 TV sets. Very likely that will stay there again next time in Macau.
GGuest UserMore of a motel or inn so manage your expectations. Accommodation in Coloane village is limited so this was decent for a one night stay with no other nearby comparison.
Simple setup with no bells and whistles. Heard about good experiences with the owner in the reviews but I never saw or got approached by them during my stay here. Granted I only stayed 1 night so it may have seemed impersonal.
Lastly I want to commend the 2 Filipino staff for their good service, esp the guy in the evening time who helped me with my luggage during check in.
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