The hotel is a little older and it lacks a renovation. Breakfast is OK, but nothing special. Personal was totally overflowed with filling and cleaning the tables. I think you need some more staff. There are no direct contacts. All about messageing. Something difficult if you have no mobile network and are dependent on wlan. There are different WiFi connections with different passwords everywhere.
If you, like me, value a great location and convenience, I highly recommend this hotel. It's close to the beach, the lagoon, good dining options, and the main square which offers plenty of attractions.
Most of the staff are incredibly friendly and helpful. The breakfast is quite varied and tasty.
I'd seen several complaints about cleanliness, but generally, our room was very clean upon arrival. However, towels were missing, and the liquid soap dispensers weren't refilled (one even came unstuck). We had brought our own soaps, but there was nowhere to put them. As a suggestion, I'd say there should be at least one soap dish or holder for shampoos and similar items.
We had to request room cleaning three times. I suspect the cleaning staff might have been overwhelmed given the number of guests, but this particular service was a bit disappointing.
The common complaints about the valet/parking situation and the elevator are indeed valid. Upon arrival, there are no clear instructions on where to park to unload your belongings. The hotel's paid parking lot also doesn't have enough spaces for everyone, so you end up blocking traffic until you figure it out. The elevator is genuinely slow and has a low weight capacity (this didn't affect me personally, so it didn't impact my overall positive rating).
The hotel is currently undergoing renovations, but we didn't experience any noise disturbance during our stay.
Contrary to what the advertisement states, there's no cable TV, only 2 or 3 local channels.
In summary: overall, the value for money is good. It was the best price I found in Torres for the amenities offered. While there are a few areas that could be improved, none of them significantly impacted our stay.
Staying at this hotel in this small city, I feel good and met many friends from China. The hotel has a good environment and is very close to the local small airport.
The room is cleaned every day, the surrounding area is very safe, and there are many dining options. Although it is not a new hotel, it is worth the price. If you are on a business trip, you can choose this hotel.
Check in was very confusing, the hotel did not have information about the reservation or the payment we had already made and wanted to charge us again. Until the time of check out, they had not received information from Trip about the advance payment we had made. I had brought a printed copy of the reservation as well as the confirmation. Awkward situation. I certainly won't book through Trip.com anymore to avoid going through this
Situation again.
The hotel is located in a beautiful spot, but unfortunately, the room cleanliness left much to be desired (there was dirt from previous guests), and the water in the heated pool had an accumulation of algae, making the floor slippery. Dinner was also disappointing; the meat was tasteless and dry. And for the price of the stay, they still charge a parking fee. Another positive point was the very well-served and varied breakfast.
Charming, beauty and sofistication in one place!
The hotel is very clean, charming and very pleasant! Excellent service, education and sympathy in all staff, cleaning, service and attachment that serves breakfast (and that breakfast). We simply loved! worth the trip!
With daily already paga(R$369,54) ,*time of check-i* I had to pay more R$130,00 (R$30,00 fee for having a baby that already cost *a ******* and R$80,00 for a bi-bed). The daily was 2 adults and 1 baby of 10 years old. The bed was Quee, the room was a couple. Since Monday, day 18, I'm waiting for a connection from the hotel manager and the hotel manager.
Maria Cecilia da Costa dos Sacos
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Very Good
111 reviews
8.5/10
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8.5/10
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GGuest UserWith daily already paga(R$369,54) ,*time of check-i* I had to pay more R$130,00 (R$30,00 fee for having a baby that already cost *a ******* and R$80,00 for a bi-bed). The daily was 2 adults and 1 baby of 10 years old. The bed was Quee, the room was a couple. Since Monday, day 18, I'm waiting for a connection from the hotel manager and the hotel manager.
Maria Cecilia da Costa dos Sacos
***: ***********
********°:***********
*° *********: ***
GGuest UserWe had a perfect accommodation, sensational room and common areas, as well as the service. The staff are well trained, polite and attentive. Clarice, responsible for cleaning our floor, was very friendly and efficient in meeting our needs, as well as cleaning the room. The staff at the reception, restaurant and pool were also amazing.
GGuest UserPrimordial service from arrival, reception employee Marcos is always helpful. The adequate facilities are very well sanitized. The breakfast was wonderful, compared to the previous experience at the Hotel Brisa Tower in Maceió.
GGuest UserAmazing experience. Probably one of the best hotels we have ever stayed at. The combination of facilities, luxury and service was perfect from the moment we arrived until we left the hotel. Unforgettable moments for us. It will certainly be a must-see on our next trip to Brazil.
GGuest UserThe experience was incredible! Outstanding service from the very first contact. Wonderful team! The afternoon tea and breakfast were delicious. The hotel’s structure is beautiful and cozy, providing an excellent experience for the guests. Congratulations!
TTertulianoThe team well requests, academy mto well equipped and with new equipment...mto spa good and with staff who do everything to enjoy...excellent breakfast...excellent location, well in the grass center...in front of the cake street...paid parking, even for guests...
BbarthWonderful place, I am very happy, service level 10, clean facilities, well organized, delicious breakfast, we have lunch at the hotel, good food, very few types of fees charged per person. We will be back.
GGuest UserCheck in was very confusing, the hotel did not have information about the reservation or the payment we had already made and wanted to charge us again. Until the time of check out, they had not received information from Trip about the advance payment we had made. I had brought a printed copy of the reservation as well as the confirmation. Awkward situation. I certainly won't book through Trip.com anymore to avoid going through this
Situation again.
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