I was a bit hesitant when booking this hotel, wondering if it would be noisy being on the street. It turned out to be not noisy at all, as the hotel has two layers of windows, and when they are closed, you can hardly hear anything outside. Transportation is very convenient; it takes less than half an hour to get to Constitution Square on Line 2. The room was very clean, and the sheets were changed every two days. The air conditioner can be set to cool or heat. It is easy to adjust and the noise is very low. The hotel also offers a complimentary breakfast, which you can order from the menu, with a variety of flavors. The hotel restaurant is good and affordable, and no tipping is accepted. It would be perfect if the shower water temperature was more stable.
Hotel near Reforma,Mexico City15.9% of visitors choose this area
JJCMONACO2024.11.20
I have been around three
Times at this hotel. Each time we had another issue. This time Wi-Fi wasn’t working in the morning but t my room 508 was quiet. Last time I stayed at 102 which was exactly above the aircon s. The staff was friendly and welcoming every time. It’s located in a central position of reforma avenue. I walked to the Hidalgo surroundings as well as to Chapultepec park although it’s pretty far . I liked the beauty of the architecture and the old style. It is in dire need of renovationbut still a nice place …
The lady at the service desk received me very patiently. The room was very clean and big enough, the facilities were complete, and the network was very good. Unfortunately, I didn't book more time. I will give priority to choosing here next time. ~
Hotel near Centro Historico,Mexico City12.2% of visitors choose this area
GGuest User2024.01.04
It was a superb experience staying at this hotel. Almost everything is perfectly done and I was amazed from the front desk, the cafeteria, the rooms, breakfast services and choices of food. I experienced great hospitality comparing to other hotels nearby. I told my friends in New york and California to book at Zocalo Central hotel if they are visiting Mexico city. The centro historico is a great location where the hotel us located. See you again.
Thanks Zocalo, you are amazingly one of a kind place to stay away from home.
I stayed for three nights.
Before arriving, I was worried about taking the metro from the airport, so I received metrobus directions via WhatsApp. (I ended up using the metro conveniently during my stay.)
The room, bed, and location were great.
On two of my three nights, the water level in the shower dropped dramatically after about three minutes. (I tried to go during off-peak times.) Cleaning isn't done every day, so there were days when the shower was clogged with hair. There were mornings when the toilet was out of toilet paper.
There was a refrigerator, so I put yogurt and a banana in it, but I couldn't find it by the morning of my second day. It was packed with so much stuff, it must have gone deep inside while other people were taking things in and out. I was too scared to even dig it out, so I gave up.
Perhaps it's unavoidable given the high number of guests.
Hotel near Roma,Mexico City37.8% of visitors choose this area
GGuest User2024.02.03
Great hotel right in the center of everything. The people there are very nice. WIFI was a bit inconsistent and they didn’t provide toothpaste. Everything else was fantastic!
Hotel near Reforma,Mexico City15.9% of visitors choose this area
AAndrei2025.04.15
there were bedbugs in the room. The hotel itself is clean but with bedbugs. Close to the center. We had to fight for breakfast. I have it included, they don't. The first day I spent a long time figuring it out. The breakfast itself is meager. 1 glass of orange juice, a choice of sandwich, eggs and pancakes and coffee. This is not a buffet!
Room had little to do with the images on trip.com. Room was dark with no direct sunlight (wall around 50cm in front of the window).
Morning shower was interrupted with an unpleasant surprise as the shower head fell onto me.
Both complaints were adressed during check-out the same day, but staff were obviously not trained for complaints and could not handle my feedback, very disappointing for an 'upscale hotel'. trip.com service on the other hand was flawless as usual.
Hotel near Santa Fe,Mexico City6.1% of visitors choose this area
PPachuixia2024.01.21
The location of the hotel is convenient and the hotel's swimming pool is a plus. I am not very satisfied with the service at the front desk overall. Free drinking water is not provided. I contacted the customer service of the hotel group and explained that it was a matter of membership.
Very Good
47 reviews
8.4/10
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8.7/10
Very Good
I recently stayed at the Sheraton Maria Isabel in Mexico City, and overall, it was a good experience. The best thing about this hotel is definitely the location—it’s right on Reforma Avenue, next to the U.S. Embassy, so it felt very safe even though there were some peaceful demonstrations happening nearby related to rent increases and the current situation in Mexico. The room was spacious and comfortable, but it did feel a bit old and outdated. The bathroom floor had some cracks, which wasn’t a big issue but worth mentioning. It could definitely use some renovation in the future. On the bright side, the breakfast was really nice. Good variety, fresh options, and great service. If you care about being in a central, secure area with decent amenities, this hotel is a solid choice—just don’t expect a modern, freshly renovated space.
We loved staying here although we did have a few hiccups. We arrived before check-in but we could leave our luggage at the hotel which was a relief. Unfortunately we lost our luggage ticket while out, but the front desk employee Grecia made it seem as if it were a huge problem and that we would not be able to retrieve our luggage at all. She did not reassure us even after we expressed confusion and concern. However once we had already gotten very stressed about this, another employee simply asked for our identification and quickly resolved the problem (which was their standard protocol). The stress was avoidable. When we arrived to the room we had to call to request robes and slippers, and there was only one water bottle even though we were two guests. In the bathroom, there is only one hook for the towels, which was inconvenient. The shower also leaked water all over the bathroom which is an architectural problem and can’t really be helped but was annoying as the bathroom floor was wet. The lighting in the room was also very dim, but that might just be a personal preference. Multiple times when requesting towels or water from room service, we had to call several times to remind them of our needs (we even once went personally to remind them at the front desk after 3 times of calling). On our last day we were eager to enjoy one final breakfast, which is listed as being from 6am-11am. However the food was not set up until 6:20-30, so we had to rush to eat before checking out to make it in time for our flight. Also at breakfast there is no self service tea or water station, and although the staff are attentive, it’s too much for them to be able to meet everyone’s needs at rush hour breakfast. However despite all of this we are left with a great memory of staying here. The food at breakfast was delicious, and most of the staff were very kind despite the delays in service. The location is convenient and the room was comfortable. I do not regret staying here although for ~300 USD a night I might expect a little bit more attention to detail.
It was so nice to be able to be so close to my gate when I was just traveling through the airport and had a long layover. Once you walk through those doors you wouldn’t even know you were in an airport. It was quiet and very clean.
The hotel is beautiful. Despite its age, it has been very well maintained. The service was also top-notch, with the bellboy and concierge team 100% 10. I will definitely return.
Location is good. Staff is nice. The room however is small- I booked a suite for 2 adults and 2 kids but they didn’t prepare the sofa bed. I had to call them for extra sheets and towels despite booking for 4 people. Overall, it’s a good place to stay with reasonable price.
Really nice hotel with people that are really friendly. Clean, smells really, and serviced really well. The desk staff were really friendly and helpful. Rocío cleaned and looked after my room really well! Thanks Rocio. The Spa and gym was amazing - especially the staff who were really helpful and kind. The trainer Ariel was really helpful showing me various training routines and ways for thinking about exercise - he is an expert in Judo (black belt!). Alexis was really helpful with the spa facilities. Thanks Ariel and Alexis! The beauty salon run by Azul was really good and especially with the treatments she offers! She convinced me to start looking after the smaller things about my appearance. It is the people that make a place and in this case in Hotel Marquis Reforma. I will definitely go back. Thanks Azul! Thanks Hotel Marquis Reforma! See you soon.
We got a warm welcome from the front desk, Edgard. The suite is very spacious and comfortable. We had a great time here. Very nice hotel to stay in Mexico city.
Really enjoyed our stay here. Staff was friendly and attentive and the hotel is very clean, stylish and in a good safe area that's easily walkable. Having the gym was great and there is a circle K opposite of the hotel. The daily breakfast was delicious and healthy located on the rooftop restaurant
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