We regularly stay @ Zenith for countless times. Though the hotel isn't as grand as other 5 stars, the service & cleanliness has been consistent over the years. The location is strategic & convenient. There's charging station for EV car too & we can leave our car for charging with ease. We had drinks @ the cafe & were impressed by the simple honey lemon drinks & Rose chrysanthemum tea that we ordered. Will stay regular either for holidays or work.
I love staying here. The customer service is excellent. I requested a room upgrade with a sea view for our anniversary, and the staff handled it with such good attitude and kindness. They also surprised us with a complimentary anniversary decoration, which made our stay extra special. The room was clean, neat, and very comfortable. Overall, a wonderful experience.
The room was spacious, perfect for a small family. The highlight, of course, was the view, sea and pool views that were absolutely lovely. One night was definitely not enough. Just open the window and you’ll feel the sea breeze; so calm and so beautiful.
Breakfast was fairly normal, nothing fancy. If you’re not local, I’d recommend going out for breakfast around Kuantan town, there are so many great options to choose from.
For dinner, Ana Ikan Bakar Petai is just right in front of the hotel. It’s the most famous restaurant in Tanjung Lumpur and within walking distance.
Definitely will come again for a short vacay.
I enjoyed my stay at Shahzan Hotel Kuantan, especially as a business traveller needing a quick rest. The hotel is centrally located in town, making it very convenient with easy access to food and nearby amenities.
The breakfast selection was basic but reasonable for the price. The air conditioning was super cold, and the shower water pressure was excellent—definitely a plus after a long day. Underground parking is free, though spaces are quite limited.
Overall, it was a comfortable stay, and I would consider staying here again in the future. 😊
This hotel is very suitable for a business trip. The room is clean, neat, and comfortable for resting after a long day of meetings. The internet connection is fast and stable, which is very helpful for work. The location is strategic, close to restaurants and transportation. The check-in and check-out process is quick and efficient. The staff are friendly and professional. Overall, it was a pleasant stay and I would consider staying here again for future business trips
Our check-in experience at AC Hotel Kuantan was smooth and pleasant. The front desk staff were friendly, efficient, and very helpful, which made us feel welcomed right from the start.
We booked two rooms with a connecting door, which was extremely convenient for a short vacation with our parents, who are senior citizens. The connecting rooms made it easier to move around, keep an eye on them, and ensured everyone felt comfortable and secure throughout the stay. It was definitely the right choice for a family trip.
The rooms were clean, well-maintained, and comfortable, with a calm and modern ambience. The bed was cozy, the bathroom was clean, and the overall setup was perfect for resting after a long journey. The hotel location is also strategic, close to Kuantan town and easy to access nearby eateries.
Overall, AC Hotel Kuantan is highly recommended for family stays, short getaways, and travelling with elderly parents. We would definitely consider staying here again in the future.
I think this is the best resort we’ve stayed at in Pahang/Terengganu. The grand entrance was very welcoming, with a beautiful interior and great ambience. The rooms were fully renovated and tastefully done, and the mattress was super comfortable. We really enjoyed the sea view from our room, it was very therapeutic.
We had a great time overall. The kids enjoyed playing in the kids’ pool and spending time at the beach. The beach was well maintained, with plenty of chairs available, and the staff were very friendly and helpful. Breakfast had a wide variety of choices, and the food suited our taste really well.
Will definitely come again!
The location is superb as there are so many food stalls by the roadside, many cafes and shops just within walking distance. The whole apartment is spotless and very well maintained. We came as a family of 6 and everyone was comfortable and enjoyed the short stay. Kudos to the management who made the check-in process very systematic and hassle free. Thank you for the pleasant stay. Will definitely come again.
I had a nice time in The Chateau Sp & Wellness Resort. It's located in the hills outside Kuala Lumpur where it's cool and when I was there it was raining which made it even cooler. Breakfast was good, specially the first day when there was more choice. In the evening there was apparently another service offered in my room but I wasn't informed about that so I had no idea why someone was ringing my bell and calling me. It would be good if all services would be explained very well.
So far ok ...atirah from front office girl very helpful when we cek in.good location...nearby with attraction place n food also easy to get...nearby a lot or restaurant n cafe hipster.we enjoy our stay here....we will come again.
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SSyikin AhmadLocation is good, within walking distance to restaurants and convenient shops. Use the connection bridge at L5.
Very near to GPO and cable car station, about 5 mins drive.
Parking is allocated for 1 car.
The apartment was clean, with basic amenities like 2 door fridge, washing machine, microwave, basic cutleries, bowls and plates. No pots and pans although there is cooking stovetop.
Towels are provided but get prepared to wait longer if u plan during weekends or public holidays. I have to wait for almost 3 hours before I can eventually receive the towels at my rented unit. The aircond is only inside 1 room. No AC at the main hall, only ceiling fans. The hall was converted to a sleeping area with 1 queen+1 single. Soap and shampoo are provided, and the shower comes with a water heater.
Overall I'm ok with our 2 nights stay. The only thing that needs improvement is the check in, it took me almost 1.5 hours due to long queues before i can finally make it to the check in counter. I understand it's due to the weekend/public holiday, but at least the management should prepare some chairs outside knowing that people have to stand long in the queue, and some welcoming drinks would be even better.
GGuest UserAmma make this one short,
The place is nice, staff were amazing, food could be alot better i mean depedns its almost all Asian.
For all coming to visit, this place is more like a romantic trip than a family vacay.
The beach is very bad TBH its all rocky, no beach front that you can actually lay on and enjoy the dash o'water
The closest lets say snorkelling requires a package purchase or if you know a sea taxi, as relying on this beach's marine life its sad, dead coral everywhere.
MmangosellerI stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property.
On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it.
Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic.
Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them.
The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre.
The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere.
For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering.
Truly disappointing and nowhere near what one would expect from a so-called luxury hotel.
PS: At least the view was great.
AAnonymous UserHonestly, this hotel probably doesn't meet 5-star standards. The bed and pillows were okay comfort-wise, though I felt a little itchy sleeping without clothes on. The scariest part was how dirty the towels were; I've attached photos, and it's clearly visible.
NNaxaOur experience while staying at the Chopthorne Cameron Highlands Hotel for 3 days and 2 nights was very good. It is located in a high land area and the weather is very cold these days. The friendly staff serves customers. The room we stayed in is quite spacious and has quite complete amenities. Only toothbrushes and toothpaste are not provided. Filtered drinking water is provided in the room corridor. The hotel also provides an indoor swimming pool and fitness center. The hotel also provides breakfast with a variety of choices. Parking is also provided for those staying here. Electric car chargers are also provided for electric vehicles. Don't forget there are also games for children and a mini pool for adults, provided in the lobby area.
GGuest UserInteresting hotel with a large pool and comfortable kids' pool. The children loved it. My only suggestion is that the rooms could use better soundproofing. Otherwise, everything was good.
GGuest UserTo check in hottel, first i need to queue at the assistance counter to activate my registration number before I could do check-in at the machine. The queue was extremely long and slow. Took about one hour just to had this done. Furthermore understand from the staff, my nationality was indicate from China instead of Singapore.
My suggestion is to confirm the registration online, this could help fast checking in hotel procedures.
Thanks, Lee Hwa Moey
起起名换了几十个This was my second stay at this hotel. I booked a high-floor room with a terrace for two nights. The front desk service was excellent; they allowed us to check in early. On the first day, I was given room 7490. The terrace view was beautiful, but the room was right next to the main road. I was woken up in the middle of the night by motorcycles speeding by.
The second day, I went to the front desk and changed to an inner room, 7480. The room seemed to have been freshly painted, but opening the terrace door for ventilation helped a bit. The evening temperature was 15 degrees Celsius, which was very cold. The first night, the duvet was too thin, and my boyfriend and I had to use two duvets to finally get some sleep because we were so cold. When we switched rooms on the second night, we asked for two more duvets, and I didn't feel cold at all, but I coughed half the night due to the paint smell. I didn't dare open the terrace door for fear of moisture getting in.
The cleaners were very friendly and proactively offered cleaning services, even asking if we needed anything. The overall cleanliness was excellent.
I really liked the hotel's design and beautiful scenery, but it's quite a long walk to the First Grand Hotel. I suppose it could count as a workout. There's also a charming little garden in front of the hotel.
AAnonymous UserI recently stayed at this hotel for 2 nights and had mixed experiences. On the plus side, the hotel's mountain-top location is unbeatable, with breathtaking views and a 15-20 minute drive to the theme park and Casino. The staff were friendly and helpful, making check-in and check-out a breeze.
However, I had some significant concerns with the hotel's facilities, which felt outdated and in need of maintenance. There is a swimming pool with warm water, but no hot water shower at changing room after you swim. It's not possible to shower there before you back to your hotel room. Cleanliness could also be improved too. The biggest headache was the parking - while it's free for hotel guests, the process of validating and exiting the car park was convoluted and stressful, especially during peak hours. I.e. every time you exit the car park, you need to validate your touch n go card at hotel lobby (tower 2) while car park is at tower 7. You have to take lift to level 3 to walk across skybridge and take lift again to collect your car. Don't forget you only have 20 min to exit the car park after validation. And the parking lots themselves were also cramped and challenging to navigate.
The hotel's layout, with multiple towers and levels, was confusing even for me, and I found myself getting lost daily. I e. Check in at tower 2, you may stay at tower 3, car park is at tower 7, and breakfast is at another tower. If you're comfortable with this, you might enjoy your stay, but I'd recommend exploring other options in Genting Highlands.
GGuest UserWe were a party of 5 people. We truly enjoyed our stay the entire duration. The Service was really top notch. Most of what we requested was granted which make our stay truly memorable and enjoyable. Breakfast was excellent. Will be looking forward to return again with more of our other family members to experience the hospitality.
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