Our initial impressions were mixed. On one hand, we were impressed by the hotel’s atmosphere and the check-in staff were efficient and friendly. On the other hand, there were some “interesting” house rules displayed at front desk which made us question what type of people they have staying in the hotel and how they view/treat their customers.
The location is 10/10. 1 minute walk to Maashaven metro station, very centrally located and saved us lots of travelling time. More time for exploring!
The service was extremely mixed and inconsistent. The desk staff were lovely and kind. I needed late checkout at 5am and someone was there to deal with the matter quickly. However, the lady who appears to be the manager is cold and quite frankly rude. My partner became unwell on our last night and by 2pm he was better but still not 100%. I explained the situation and requested 1 extra hour as he got himself together. The member of staff I spoke with was very sympathetic and had to double check with the manager if we could stay the extra hour. Totally within their rights to say no, I understand that. The manager agreed. It’s the way she handled the matter - with absolutely no grace and no manners. She was evidently reluctant and did not directly address me at any point, she completely ignored me. Really bad customer service, especially in an already stressful situation. Please learn how to communicate with people or don’t work or sit at the front desk with your terrible attitude, bringing down the rest of the hard working, friendly front staff desk.
Hotel near Centrum,Hague100% of visitors choose this area
EElveelyh2025.12.14
Clean, comfortable bed, a bit tiny if you have big stuff. Wireless charger doesn't work very well, I used USB cable instead.
Showers cabins and toilets are just like ones of those at swimming pools, so it's okay.
The hostel doesn't seem acquainted with trip.com, so they charged me the whole amount a second time, but normally I got refunded.
We had a wonderful time! Very convenient if you’re attending a concert or show at Rotterdam Ahoy, it’s right next to each other, with lots of parking space.
Room was lovely, nice atmosphere in the bar and restaurant as well. Highly recommend!
The hotel room in the villa was great. Do note, however, that it requires climbing two steep, narrow flights of stairs to get to it! This wasn't an issue for us, but it's definitely worth being aware of. They do clearly mention this on their website. The staff were friendly and helpful, and a minor problem we had was promptly and efficiently resolved. The hotel is truly right on the beach, just a 100-meter walk away.
I had an absolutely wonderful stay at this hotel in Rotterdam – easily one of the highlights of my trip.From the moment I arrived, the staff were incredibly warm and welcoming, making the whole check-in process smooth and հաճ pleasant. The room was beautifully designed, spotless, and very comfortable. I especially appreciated the attention to detail, from the bedding to the lighting and overall atmosphere.I would definitely come back and highly recommend it to anyone visiting Rotterdam.
Had a great experience! The location was excellent, and I'd definitely consider staying here again. Check-in was very smooth and convenient, and the room was spotlessly clean. The amenities provided were also very effective.
Getting there was incredibly easy — it’s only about an eight-minute metro ride from Rotterdam Central, and the hotel is literally just outside the Leuvehaven metro station, which makes arrival and getting around very convenient.
The hotel itself was very clean, and the staff were consistently friendly and welcoming. We had a canal-facing room, which was beautiful, especially in the evening when the lights reflected on the water — definitely a lovely touch to the stay.
It’s also about an eight-minute walk to Beurs, so you’re well placed for shops, restaurants, and the city centre without being right in the busiest area. I’d happily recommend this hotel for both comfort and location.
The hotel parking lot is large and convenient.
The room is clean and relatively spacious overall.
The hotel breakfast is slightly simple, mainly bread and eggs.
Clean place with nice staff. Near to restaurant and the Keukenhof garden. Recommended if you stay in Lisse. The garden is very crowded from the noon time and we are glad that we stay here for a night and can enter the garden at very early morning.
It's a little far from the tram, but it's in a quiet residential area compared to the hotel. Although the room is not big, it has everything it needs. It has all the necessary details and is very clean. However, if the water in the bathroom is turned up a little, it will easily overflow onto the floor outside. That's the only pity. Everything else is good overall.
Very Good
10 reviews
8.4/10
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8.7/10
Very Good
RRay72Nice hotel, good location. We rented a suite for a combined business and pleasure trip. Hotel is rights above a supermarket. Be careful!! Supermarket delivery trucks keep you from sleeping at night. Also Internet connection not working. Strongly recommend to not stay here. At least not when you are expecting a good night sleep.....Only poor excuse was offered. Friendly staff, just noisy rooms. Stay away!
GGuest UserThe amenities is perfect, but service is really bad, I can’t quite believe this is service level of 5 star hotel. Working staff directly open my door at morning- TWICE, while I’m literally sleeping… there is definitely a system that you can check whether guest checked out or not right? How can it be possible to just open the guest’s door to see if they already left or not? That’s just plain rude and kinda ruin your mood
GGuest UserThe hotel was really clean. The photos we saw of this hotel all over the internet showed it to be close to the promenade, but unfortunately it wasn't like the photos and it was a long walk from many things.
The breakfast didn't have the variety that a five-star hotel should have, it was about the same as a four-star hotel and there was very little choice. The Netherlands is famous for its cheese, and considering it was a five-star hotel and in the Netherlands, there was very little choice of cheese at the hotel's breakfast. The hotel didn't have slippers, it's a good thing we had brought them with us. We went to five- and four-star hotels in several different countries and they all gave us a bottle of mineral water a day, but here, no, there was no water and we bought it ourselves from the market. And another thing that really bothered us was the extreme coldness of the room🥶, to the point where it was like winter (we were there on September 1st). The air conditioner in the room was always on and could not be turned off at all, and they themselves confirmed this, and unfortunately I got sick there🥺😮💨.
One of the towels and one of the pillowcases were also dirty. If they can't be washed, they should be thrown away. This brings down the quality of a five-star hotel.
The menu selection was limited, but we had a very delicious fish dinner.😋
EElveelyhClean, comfortable bed, a bit tiny if you have big stuff. Wireless charger doesn't work very well, I used USB cable instead.
Showers cabins and toilets are just like ones of those at swimming pools, so it's okay.
The hostel doesn't seem acquainted with trip.com, so they charged me the whole amount a second time, but normally I got refunded.
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