The car rental experience was not exactly what I initially expected. I had hoped to receive a Toyota RAV4, but upon arrival at the pickup counter, I was informed that the booking condition was “Toyota RAV4 or similar.” The staff at the SIXT counter explained that if I specifically wanted a Toyota RAV4, I would need to pay a small additional fee, and the available option would be a Toyota RAV4 Hybrid, which actually matched my original preference.
I asked to see and sit in both the initially offered vehicle and the Toyota RAV4 Hybrid. The staff kindly showed me both cars, and after comparing them, I decided to choose the Toyota RAV4 Hybrid and agreed to pay the extra charge.
The pickup and drop-off locations were very convenient, which made the process smooth.
The condition of the car was generally good and acceptable.
Overall, while the experience did not fully meet my initial expectations, the service was helpful and the final vehicle choice met my needs.
Authentic Australia supplier ratings
Australia suppliers have an average rating of 4.5. All suppliers' ratings are based on authentic user reviews.