Posted on Sep 5, 2026|Double Room With Partial Sea View
Rafianah
I come here regular. Me and my son he 18 iseverely autistic and needs routine structure .the staff is always friendly from reception to the catering housekeeping etc . Can’t fault anybody.
However this time my experience was awful from start to finish. My bedside table had somebodies wash bag with there underwear in it . The bath wasn’t clean had hair inside it and over the toilet and bathroom floor . There was no towels in my bedroom. The worst part was around midnight there was a very loud disturbance outside my room. Which woke my son up too . As he hears 10 times the volume. I could hear a drunk couple fighting pushing shoving shouting . Until I heard a glass break. That’s when I had to get out of bed and call the reception. It wasn’t a nice feeling as I felt scared and vulnerable.
Then if that wasn’t bad being up most of the night trying to settle my son back to sleep till 3 am. Thr housekeeping started knocking on my door at 9 am.
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Price per night from:AED 175
Posted on Apr 5, 2026
Guest User
Room was spacious, clean and well-furnished with an enormous, comfortable bed. Cooking facilities covered everything you needed. (It would be worth highlighting this on the website as we took cutlery and crockery with us first time we stayed.) Lighting - underestimated in many hotels - was bright and varied. Leisure facilities brilliant - the pool is a good size and sauna, hot tub and gym facilities are fantastic. Great location - peaceful and very attractive but near enough to Lancaster, Morecambe and other places to visit if required. The bar and lounge are terrific, with a very good selection of meals and, on the nights we were there, a fabulous pianist who took requests from all ages. Lovely, helpful, friendly staff. An excellent experience across all categories!
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Price per night from:AED 252
Posted on Jul 26, 2026|Double Room With Sea View
Guest User
The Norbrek Castle must have been lavish and upmarket in it's day but sadly looks sad and depressed now. However, we knew this when we booked and opted for it because of it's good points, the location is good with bus and tram stops outside, there is plenty of parking with an assured chance of finding a space if you take the car out and return, the room was as clean as it is possible to clean an old property with clean bedding and towels, the breakfast is basic but again satisfactory and the staff helpful and friendly. We did not, on this occasion use the pool or any of the entertainment facilities. All in all an ok choice for a couple of nights as somewhere simply to sleep
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Price per night from:AED 134
Posted on Oct 28, 2025
P40ULW
The hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations.
On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep.
Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds.
Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed.
Photos attached for reference.
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Price per night from:AED 372
Posted on Feb 9, 2026|Standard King Room with Sofa Bed
Guest UserA really nice hotel. Our room was unexpectedly MASSIVE! 2-3times the size I expected. A suite rather than a standard room! Very happy indeed.
Comfortable. Warm. Great bathroom. Ideal.
3min off the M6, 5min to town centre.
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Price per night from:AED 204
Posted on Jul 28, 2026|Room with Two Double Beds-Non-Smoking
KashifNAEEMThe promised amenities were not provided and over experience was not very good with regards to facilities. In room there was not enough space to move around. I have stayed there with my family and experience was just ok.
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Price per night from:AED 276
Posted on Jan 4, 2026|Standard Room with 2 Zip-Beds
Guest UserThe hotel is in a great location for easy access to the motorway. The staff were very helpful and friendly. Our room was very spacious and had recently been refurbished. In some parts of the hotel it was cold due to a lack of heating but thankfully, our corridor and room were lovely and warm. Great value and would stay again.
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Price per night from:AED 239
Posted on Jun 1, 2026
Guest UserEnjoyed our stay however cut it short by two nights as my request through Trip.com for a walk in shower due to my knee injury was not passed on to Pine Lake and we were given a studio with a bath which had high sides. The reception team were adamant that my request had not been received and did offer the use of the disabled shower in the leisure centre but this was not the same as having facilities in your room. Also the air conditioning was not working and we had to ask for a fan. We were told someone would be along to fix the air conditioning but no one turned up.
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Price per night from:AED 307
Posted on Mar 11, 2026
Guest User
Budget hotel, but entrance, corridors and reception areas in very good decorative order. It was a cut above the usual motorway service hotel, had its own car park and alternative entrance / exit road in addition to access via the motorway. Comfortable bed and a good quiet nights sleep.
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Price per night from:AED 126
Posted on May 26, 2026
Guest UserBooked on behalf of my son via trip.com
No worries about doing this, as could clearly add on the note section that I was booking for someone else.
Saved at least £25 rather than going onto the hotels direct site.
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Price per night from:AED 251