When you stay at Swiss-Belinn Luwuk in Luwuk, you'll be on the beach and 9 minutes by car from Kilo Beach. This beach hotel is 4.2 mi (6.8 km) from Hengahenga Waterfall and 4.5 mi (7.2 km) from Luwuk Ferry Terminal.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the complimentary area shuttle.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.
Make yourself at home in one of the 102 air-conditioned rooms featuring minibars and LED televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.
"We stayed for two days at this hotel, and it's probably one of the best you can find in Luwuk.
While the hotel was clean, it felt a bit neglected in some areas. During our stay, it was full of children who were running and screaming in the hallways from 6 AM, which was quite annoying. Also, the pool was always packed with kids playing, making it not particularly appealing for a swim.
Breakfast was quite comprehensive and very good. However, on the second day, we went down a bit later, around 9 AM, and many of the options had already run out.
Overall, the service was friendly, but communication via WhatsApp left a lot to be desired; sometimes they didn't respond. In fact, I asked them for help organizing an excursion and never received a reply.
Regarding the spa, we booked a couple's massage, and the experience was quite disappointing. The woman who attended me kept stopping during the massage, and at first, I didn't understand why until I turned around and saw she was looking at her phone. I had to ask her to stop. Even after that, notifications kept sounding a couple of times, giving the impression they were checking social media or something similar. In fact, her phone even ended up resting between my feet. Very unprofessional, honestly."