Location is very good, just two minutes walk from JR station. The shuttle bus stop to ski area is just one minute walk. Next to hotel is a big parking lot. Room is clean, but no hook for hanging stuff in the bathroom. No expectation in public bath, better than nothing. Kitakima is a very sleepy town, few selection of restaurants in town, no restaurant near the hotel, but one inside the hotel. Steak is great there. Wrong room type had been allocated to me ( not the problem of the hotel), but finally being compensated by Trip.com.
We had a pleasant stay in general. However, room ceaning service needs to be improved. Our group of people have a few bad experiences.
1) after returning to room after the day, there was a used mask left in the bathroom. There’s also a day without providing onsen towels and we had to bring over the mid size ones
2) the door of my friend’s room remained open after the cleaning service (a 3M sticker with なすし2 sticked on wall). Glad there’s no missing items
3) another room, there was blood and urine stint left on the toilet cover!
I hope the hotel can take it seriously as it indeed ruins the brand of IHG and bad customer experience.
The room was nice, spacious, and comfortable. The main highlight is the hot springs, with a wide variety of options. I especially recommend the hot springs in the side buildings, as they have better facilities. Breakfast and dinner are buffet-style with a good selection of food. There's live instrumental music every night during dinner, and folk performances in the hotel lobby every evening. The shuttle bus is punctual, with dedicated staff for pick-up and drop-off. I would definitely stay here again.
Newly renovated hotel with spacious rooms and nice river view. Japanese and western style daily buffet breakfast included. There's also a public bath, coin laundry, fitness room and free parking for hotel guests. Excellent location as it's near the train station. The only thing is they blocked the smart TV features so I couldn't watch YouTube, Netflix etc. Hotel staff are nice and offered to change rooms for our friends. I'd definitely come back to this hotel if I visit Kitakami again!
The most comfortable and best hotel I stayed in during my trip to Northeast Japan. Both the hardware facilities and the service staff were excellent. I especially praised a Chinese brother wearing glasses who was very kind and attentive. He could communicate in both Chinese and English. I hope I can come to Appi Plateau to see the snow again in winter if I have the chance~
Like:
The big bath is very comfortable, and I took the child to soak twice.
2. Convenient parking, suitable for self-driving.
3. The service staff is kind and polite.
Not like:
1. If you don't smoke, remember to book a non-smoking room. I didn't notice when I booked (I was too a soldier). I booked a smoking room. The smell of smoke in the room was very heavy. It was my most regrettable place.
Satisfaction is 90 points.
The dinner buffet was spacious, with a wide variety of delicious items. The desserts and ice cream, in particular, seemed ordinary at first glance, but the matcha financier and rose ice cream were unforgettable. As for the hot springs, all three rooms offered bathing options, adding to the fun. However, in my personal experience, the hot springs at the Momiji-kan were more varied, while the new hot spring on the first floor of the Hanamaki Hotel only had one pool, which was quite uninteresting. I also suggest providing more small towels, as people might be soaking in various places.
Very Good
27 reviews
8.9/10
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8.7/10
Very Good
SStaliciousWe had a pleasant stay in general. However, room ceaning service needs to be improved. Our group of people have a few bad experiences.
1) after returning to room after the day, there was a used mask left in the bathroom. There’s also a day without providing onsen towels and we had to bring over the mid size ones
2) the door of my friend’s room remained open after the cleaning service (a 3M sticker with なすし2 sticked on wall). Glad there’s no missing items
3) another room, there was blood and urine stint left on the toilet cover!
I hope the hotel can take it seriously as it indeed ruins the brand of IHG and bad customer experience.
GGuest UserLocation is very good, just two minutes walk from JR station. The shuttle bus stop to ski area is just one minute walk. Next to hotel is a big parking lot. Room is clean, but no hook for hanging stuff in the bathroom. No expectation in public bath, better than nothing. Kitakima is a very sleepy town, few selection of restaurants in town, no restaurant near the hotel, but one inside the hotel. Steak is great there. Wrong room type had been allocated to me ( not the problem of the hotel), but finally being compensated by Trip.com.
GGuest UserThe room was nice, spacious, and comfortable. The main highlight is the hot springs, with a wide variety of options. I especially recommend the hot springs in the side buildings, as they have better facilities. Breakfast and dinner are buffet-style with a good selection of food. There's live instrumental music every night during dinner, and folk performances in the hotel lobby every evening. The shuttle bus is punctual, with dedicated staff for pick-up and drop-off. I would definitely stay here again.
GGuest UserNewly renovated hotel with spacious rooms and nice river view. Japanese and western style daily buffet breakfast included. There's also a public bath, coin laundry, fitness room and free parking for hotel guests. Excellent location as it's near the train station. The only thing is they blocked the smart TV features so I couldn't watch YouTube, Netflix etc. Hotel staff are nice and offered to change rooms for our friends. I'd definitely come back to this hotel if I visit Kitakami again!
AAnonymous UserThe most comfortable and best hotel I stayed in during my trip to Northeast Japan. Both the hardware facilities and the service staff were excellent. I especially praised a Chinese brother wearing glasses who was very kind and attentive. He could communicate in both Chinese and English. I hope I can come to Appi Plateau to see the snow again in winter if I have the chance~
GGuest UserThe dinner buffet was spacious, with a wide variety of delicious items. The desserts and ice cream, in particular, seemed ordinary at first glance, but the matcha financier and rose ice cream were unforgettable. As for the hot springs, all three rooms offered bathing options, adding to the fun. However, in my personal experience, the hot springs at the Momiji-kan were more varied, while the new hot spring on the first floor of the Hanamaki Hotel only had one pool, which was quite uninteresting. I also suggest providing more small towels, as people might be soaking in various places.
JJiantingLike:
The big bath is very comfortable, and I took the child to soak twice.
2. Convenient parking, suitable for self-driving.
3. The service staff is kind and polite.
Not like:
1. If you don't smoke, remember to book a non-smoking room. I didn't notice when I booked (I was too a soldier). I booked a smoking room. The smell of smoke in the room was very heavy. It was my most regrettable place.
Satisfaction is 90 points.
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