On the first night of check-in, I found hair and shoe prints on the sheets. The front desk phone was called for an hour and no one answered. I went downstairs to the front desk to ask for a change of sheets. It was another hour and no one came. I went downstairs again to urge, and then someone changed the sheets.
Hotel near Puebla Centro,Puebla100% of visitors choose this area
ÖÖzkan Özer2024.04.05
Das Personal war sehr nett und hilfsbereit. Das Zimmer war sauber und die Handtücher wurden gewechselt. Das Bett war gemütlich. Der Wasserstrahl der Dusche war in Ordnung und es floss wie es sein sollte auch warmes Wasser. Zum Zentrum musste man ca. 1,5 km gehen was ich selber in Ordnung finde. Das Preis-Leistungs-Verhältnis war in Ordnung.
Frühstück wurde leider nicht angeboten. Ich hatte ein Zimmer im Erdgeschoss. Das Zimmer war sehr hellhörig und von draußen hörte man jeden Schritt und Tritt. Das Fenster lag zum Flur hin weswegen man kein Tageslicht hatte und die Luft war muffig. Es gab im Bad keinen Abzug. Eine Klimaanlage bzw. Ventilator wäre nicht schlecht gewesen.
Hotel near Puebla Centro,Puebla100% of visitors choose this area
SSER Aletze2024.03.12
Generally good. Including that they have a lactose-free milk option at the buffet.
The person who was outside only told me where the reception was - which was closed - but with both hands occupied by the suitcases, it is difficult to open it (since it has a knob) and they do not help you open it despite seeing that you have your hands busy, I considered it a minus point to the hospitality.
It would be nice if there was a plaque explaining what the hotel was previously. What is that chimney and what was it used for, etc., as well as they have signs of what the fauna is called.
Thank you.
Hotel near Puebla Centro,Puebla100% of visitors choose this area
GGuest User2025.11.11
Todo muy bien con la habitación, ojo que al ser en interior sólo hay una ventana por la cuál llega un poco de luz de sol; si es un problema para ti mejor reserva una de exterior. Para mí no lo fue ya que estuve fuera todo el día, cuando regresaba ya había oscurecido.
La localización es excelente, a sólo unos pasos de centro de convenciones,.
Sólo tengo un par de observaciones:
- Con el servicio de camarista: el primer día dejé el corbatín de ”no molestar” para que no pasaran a limpiar mientras iba a desayunar, ya que iba a regresar para arreglarme para luego salir; entonce dejé el corbatín para que ya pudieran entrar; el detalle es que no volvieron a dejarlo en la habitación; y el segundo día que cambiaron las toallas no me dejaron una para secarme las manos, sólo dejaron toallas de baño
- El desayuno del sábado tomó mucho tiempo para que me atendieran, no sé si era por el hecho de que era desayuno pagado del hotel o porque tenían 2 reuniones y poca gente, pero sí fue algo molesto
Very good service from the staff. The cleanliness was quite good. The restaurant offers a few dishes, but I found the food and service to be very good. The breakfast is somewhat limited, but good. The gym is well-equipped and quite spacious. I would return.
📍The location is really good, same area for a big commercial area: restaurants, bars, stores, gym…
🅿️The parking lot is shared with the mall, don’t forget to ask the reception desk to validate your parking ticket.
👩🏻💻The lady from the front desk was really helpful and friendly
🛏️ The room has the basic equipment, the bed is really comfortable and they offer 2 kinds of pillows: soft and middle hard
🍳The breakfast is good, you can order eggs to your liking, there is fruit, bread, etc.
Tru by Hilton Puebla Angelopolis hotel is located in the fastest growing area in Puebla, surrounded by corporate offices, universities and cultural and entertainment centers. Our hotel provides easy access to the Auditorio Metropolitano, Tecnologico de Monterrey University, Complejo Cultural Universitario, and the Angelopolis Mall.
Our guests enjoy a cozy and modern accommodation, thoughtful amenities and including a fantastic breakfast. Choose a guest room with one king-sized bed or two queen-sized beds. Take a break, have fun in our playground area, and visit our fitness center open 24/7.
The room is quite big, the bed is big, the scenery outside the window is also good, the only drawback is that there is no place to open the window, the exhaust fan in the bathroom is not switched, I don’t know how the air in the house is circulating, breakfast 300 pesos are too expensive
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103 reviews
9.1/10
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7.8/10
Good
The first night’s stay was not good and the hotel put us in a small noisy room next to the stairs and elevator. Some staff members have limited English speaking skills so misunderstandings did happen. Breakfast is not included with stay and the price is expensive to add breakfast. Housekeeping forgot to give us coffee, tea, and hair nets few times. Staffs are friendly and nice even though we had some issues.
The Courtyard Puebla Las Animas offers an exceptional stay, primarily defined by its majestic location. My room provided a breathtaking, uninterrupted view of the Volcano mountain, which was the absolute highlight—truly spectacular to wake up to. Beyond the scenery, the hotel excels in comfort and service. The room itself was modern, spacious, and impeccably clean, featuring comfortable bedding and reliable amenities. The entire staff was professional, friendly, and efficient throughout my visit. Located in the vibrant Las Animas area, the hotel is perfectly situated for easy access to both commercial centers and Puebla's historic core. I highly recommend requesting a volcano-facing room. This is a five-star experience that seamlessly blends convenience with an unforgettable natural backdrop.
This is an extension from our previous stay. We think this is one of the best hotels in Puebla for the price. The rooms are large with a partial kitchenette that has a small sink, fridge and microwave. The AC worked all the time and was cold and the water pressure along with hot water was consistent and enjoyable. The beds were very comfortable. All other amenities were a plus such as drinking water, coffee and coffee cooker. The hotel is in a great location that is walkable in a pleasant neighborhood. It is very easy to catch a taxi by the hotel. Everything about this hotel was just wonderful. We extended three times here during our stay in Puebla and while the Day of the Dead was going on. Would highly recommend this hotel.
The overall experience was really good. The only incident was the death person outside the hotel. the moment was scary, but nothing that the hotel was responsible for. Stroke I believe, one employee shared the information. The roof top bar was very nice and relaxing. Miriam the server that night provide an excellent customer service.
VVillitaSince checking in …a complete nightmare, I did my reservation and prepaid online with Trip and I was told by the hotel staff that they had no record of the payment and they wouldn’t allow me in, until i called trip and after 1 hour they allowed me in.
I also wanted to order room service, there were no menus and their “online service” was not working… the rooms are a bit old and their ac wasn’t working either surprise surprise…
There’s plenty of options in Puebla … don’t bother staying here it’s very overrated….
海海婕📍The location is really good, you’re btwn Angelopolis and Juan Pablo II
👩🏻💻in my experience the reception was not good, the girl in front desk was unfriendly, you need to do your own check in (scanning a QR) and the lady only give you the key card
🛏️room is very austere, not cozy, looks old; but the bed is comfortable
🚽🚿bathroom is big, has towels, soap 🧼 and shampoo. The hand wash basin has mold and the shower floor was wet
🅿️ Parking is ok but is not only for hotel guests, which makes you feel a bit insecure.
📍The location is really good, same area for a big commercial area: restaurants, bars, stores, gym… 🅿️The parking lot is shared with the mall, don’t forget to ask the reception desk to validate your parking ticket. 👩🏻💻The lady from the front desk was really helpful and friendly 🛏️ The room has the basic equipment, the bed is really comfortable and they offer 2 kinds of pillows: soft and middle hard 🍳The breakfast is good, you can order eggs to your liking, there is fruit, bread, etc.
Excellent hotel located right in the heart of Puebla downtown. The room was clean and the service at the front desk was courteous and prompt. This is really one of the best values in Puebla and would definitely recommend for anyone travelling on a slightly tighter budget!
Good hotel close to supermarkets, shops, a casino and more. Room was spacious and comfortable with a nice view but the window could not be opened. The breakfast was very good with a good choice of different kind of food. Unfortunately the pool area was under maintenance.
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