Our unit was warm when we arrived on a Winter’s afternoon, and very comfortable. Everything was clean and well-cared for. There was plenty of seating and the wall artwork was pleasant and appropriate. We liked the Information folder. The shower was not very powerful but was adequate and the bed was comfortable.
Love their hot pools and amenities. Location would be 5mins driving from city. If you have car would be very convenient, I don’t think you can walk to city with this distance.
Very design hotel, good location, across the street is the mall, the only view of the hotel is the hotel interior, parking fee is 30 a night, charging is 45, it is slow charging, superior room is similar to ordinary room, executive privileges and so on confirmed but nothing, the hotel front desk told me that the breakfast restaurant is very delicious, I tried it, it only looks good, no meat, the room is spacious and bright with design, all of which are the best hotel I stayed in this trip except Auckland InterContinental, but it is more expensive than Auckland InterContinental
I recently stayed at Scenic Hotel Southern Cross and had a very pleasant experience. One of the biggest highlights of this hotel is its excellent location – it's within walking distance to many of Dunedin's main attractions, including the Railway Station, Baldwin Street (the world’s steepest street), and Queen’s Gardens. Whether you're in town for sightseeing or just want convenient access to key places, this hotel is ideally situated.
The check-in and check-out process was smooth and efficient, and the staff were warm and welcoming, making the entire stay hassle-free. The room was clean and well-maintained, providing a comfortable space to relax after a day of exploring the city.
Another plus is the on-site hotel parking, which is a great convenience, especially in a central location like this.
Overall, I’d recommend Scenic Hotel Southern Cross for anyone looking for a comfortable, well-located hotel in Dunedin with friendly service and all the essentials covered.
Overall, it is a good hotel in Dunedin, clean and comfortable, close to the Octagon Square, and a good choice for family travel. I hope the breakfast variety can be richer.
Heartland has the ideal location - just a short walk from the heart of the city, yes the views from the King Chalet room was breathtaking. Thankful to be assigned a very nice corner room for my week’s stay. Interior of the room is kept simple yet comfortable. I had a most unforgettable stay!
The front desk is a Chinese male, the service is warm, the room is clean and sanitary, it is a bungalow, and there is no noise from the second floor. It is very close to the place where you can see penguins. There is a panda restaurant not far away that is very delicious. It is great to take it back to the hotel to eat.
The hotel is located near Queenstown Lake, offering beautiful scenery. Waking up to birds chirping on the balcony in the morning was particularly harmonious. The hotel also has its own convenient parking lot.
the front desk staff was so nice & helpful , as well as the other hotel staff! only thing wanna say the entry to hotel basement parking is too small / narrow for a big car (we are hiring Mitsubishi outlander) so please be careful when cornering at the entrance!
overall, spacious room, comfortable bed and convenient location & check-out (just drop a key inside a box next to the roller gate if you driving!)
Great
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HHuobatuThe hotel environment is particularly good, the proprietress is a Chinese sister, especially good, give me milk, it is very quiet, and very close to the scenic spot, there is a McDonald's and gas station ten meters away, there is a fish and chips 100 meters away, and the Chinese are also delicious but not friendly. In short, the hotel is very clean, the location is good, convenient and fast, parking is very convenient
GGuest UserI was really disappointed to find that the bathroom hadn’t been cleaned when I checked in. The shower area had visible stains, and the toilet was extremely dirty — there were even traces of the previous guest’s waste left inside. When I informed the front desk, they said the cleaning staff had already left and the room couldn’t be cleaned until 3pm the next day. No apology, no compensation. This was completely unacceptable and very disappointing.
Ssuki_zhuangThe hotel's breakfast times are very strict. Five families stayed here, and one of them arrived for breakfast at 10 AM only to be denied entry. This meant we missed out on the pre-paid breakfast, which was a significant loss. I would not recommend the breakfast at this hotel; it's much better to head to the city center for some bread and milk, as the hotel's breakfast is truly mediocre. It was, in fact, the worst breakfast I've had during my 15 days in New Zealand.
The hotel itself is pleasant, and its location isn't too far from the city center, which would be acceptable if you're not traveling with kids. However, for us, with children, it was genuinely tiring because parking in the city center is neither convenient nor cheap.
While the hotel's overall environment and cleanliness were good, one minor inconvenience was the old-fashioned, fixed showerhead that couldn't be detached. All in all, this hotel is not very convenient for families with young children.
::))We were thrilled to be the very first guests to leave a review for this stunning new resort! The location is fantastic, just a quick 10-minute drive to town, and our room offered breathtaking views of the Shot River, creating a truly relaxing atmosphere.
We arrived around 10 PM, and the hotel reception was impeccably prepared, warmly welcoming us and even upgrading our room! It looked exactly like the photos, with a design and interior that perfectly captured the vibe we were seeking. They had welcome drinks waiting for us, and we appreciated that milk was available on request at any time.
The breakfast was a delightful a la carte experience, featuring an array of delicious options. The serving staff was not only attentive and kind but also provided excellent recommendations for nearby restaurants!
We also indulged in room service, which exceeded our expectations in both taste and punctuality. Although the fitness room and movie room were still under construction, the small maintenance issue we encountered in the bathroom was addressed swiftly by the staff.
Our stay has left us eager to return and see the final results of this new gem. I highly recommend this resort to everyone!
MMANDY_OOIClean, comfortable hotel with nice views, good breakfast, and excellent location. Friendly service ensured a pleasant stay and convenient access to attractions.
SSugah3artthe front desk staff was so nice & helpful , as well as the other hotel staff! only thing wanna say the entry to hotel basement parking is too small / narrow for a big car (we are hiring Mitsubishi outlander) so please be careful when cornering at the entrance!
overall, spacious room, comfortable bed and convenient location & check-out (just drop a key inside a box next to the roller gate if you driving!)
LLandersMercure Queenstown Resort has offered very good services with great hospitality. The room given has a great view overseeing a big lake right from the middle. Livin (A name for New Zealander, I suppose) offered great hospitality for us and even treated us a VIP favour by giving an in room slipper.. thank you.. if you are lucky you can even spot a double rainbow…
Superb.. love Queenstown and Mercure Resort..
Also Accor membership is usable here.. bravo..
AAylwinDLocation: The hotel is located close to the Queenstown airport but approximately 15 mins away from Queenstown itself.
Parking: There is no parking bays at the Hilton (only valet) itself but it shares with Doubletree which is limited. Due to some maintenance work, level P2 was closed off and had to park in a reserved slot for the night. Cost of parking is NZ$ 16 per night.
Rooms: This is where my issue lies, the room temp is centrally managed and it was freezing at night especially with the floor to ceiling windows. Had to go to the front desk for portable heater and extra blankets on the 1st night. Bathroom is non-heated (with tiled floors) so extra cold in there. In most places we stayed in NZ, the bathrooms had heated lamps overhead for comfort. I requested the accessible room for mom and it was provided as requested although the location of the room was on one end of the building which is a distance to walk.
Food: Breakfast was a good selection and ran from 630 to 1030am.
GGuest UserI recently stayed at Scenic Hotel Southern Cross and had a very pleasant experience. One of the biggest highlights of this hotel is its excellent location – it's within walking distance to many of Dunedin's main attractions, including the Railway Station, Baldwin Street (the world’s steepest street), and Queen’s Gardens. Whether you're in town for sightseeing or just want convenient access to key places, this hotel is ideally situated.
The check-in and check-out process was smooth and efficient, and the staff were warm and welcoming, making the entire stay hassle-free. The room was clean and well-maintained, providing a comfortable space to relax after a day of exploring the city.
Another plus is the on-site hotel parking, which is a great convenience, especially in a central location like this.
Overall, I’d recommend Scenic Hotel Southern Cross for anyone looking for a comfortable, well-located hotel in Dunedin with friendly service and all the essentials covered.
GGuest UserThe staff were friendly and helpful.
When we arrived in our room, the bathroom stunk. We had to leave the fan on and the door open. Luckily it didn't take long for the smell to go.
Also the heat pump was not working properly. We had it at 26° and it was still cold overnight. We did mention this at reception but we're not sure if this was even seen by anyone as we did not notice any difference.
However, the room was clean and comfortable
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