La Paloma Hotel

Exceptionally friendly staff offer great service, helping with parking and car rentals. Central location provides easy access to amenities and leisure activities. Varied breakfast buffet with friendly service.

I had a GF room, the only one alongside the pool area. The room, 104, is a 3 bed with 1 queen and 1 single. We were only two so the room was plenty big enough. It has ac, a fridge, kettle and small settee. No real issues with the bedroom but the bathroom is why we decided to move after the two nights, which we had booked. The bathroom is in need of some serious attention. The problem is mainly around the bath, which is probably a retro fit. The tiling is not good and badly affected by damp and mould. The shower head sprayed sideways (something wrong with the head) so there was very little water coming out. The toilet seat has come away from its fixtures. We booked the room as a last minute and it was possibly the only room that was left but that is no excuse to rent a room which is not fit for occupation. The room, being the only one by the pool, has a disadvantage. When the sun beds are laid out after breakfast, two are placed directly outside the door to the room. Its not very nice having somebody looking into your room every time you open the door and then you have to squeeze past them which is not easy with luggage. Do they really need to put beds there? Perhaps the manager will reply by saying that I did not complain when I was there. My answer to that would be that the bathroom could not be restored while we were there and my moving from this hotel to the Urca for the last 3 days can be taken as my way of complaining- with my departure. I cant comment on the other rooms but there was a group leaving at the same time as us who were also very dissatisfied. The hotel owner needs to heed these complaints and rectify the problems and not rent the rooms out to paying guests until they are repaired.