Malmo Hotels with balcony

"The hotel's location is excellent, only a 10-minute bus ride to Malmö city center and close to the beach. The staff were wonderful; when my friend had a fever, they provided medication and even allowed us to extend our checkout by an hour. Highly recommend!"

"We took this room which was the 'Presidential Suite' as it was similarly priced with other hotels' standard rooms in the area. It was close to the train station; easy walk although on partially cobblestone walkways. Ensure that you have the code for getting into the hotel if you are arriving late. Room is big and there is elevator access. Amenities- wise- The fridge could not be switched on on the first day and after reporting it, it was fixed but then it started beeping on the second day so we had to unplug it. One compliment will be for the staff (female, sorry- can't remember the name) who made available the microwave oven for our room as we had mistakenly thought that the room came with it. Thank you! BAD!- Delay in refund- I had booked this hotel via trip.com and had already paid trip.com before arriving at the hotel. However, after doing online check-in as requested by the hotel, which required the credit card details, the hotel did a payment deduction also. Up to today, more than a week after the stay and numerous email and Whatsapp messages between the hotel, trip.com and I, the money is still not refunded. I wished it could have been settled before this review so that I can write positively about the stay."