A comfortable 300-bedroom Hotel Holiday Inn Express London - Heathrow Terminal 5 is conveniently located just a 10-minute drive from the Terminal, with an Express Start Breakfast included and extensive parking (fee) available on-site, we have everything you need to make your stay a great one, whether you are here for business for leisure.
The hotel is within easy access to many local companies and business parks, including Balfour Beatty, Travelport, DHL, Royal Mail, and Slough Trading Estate only 5 miles away, is home to many global companies’ headquarters. The hotel is just minutes from the M25, M40, and M4, positioned outside of the newly extended ULEZ zone, providing convenient links throughout Greater London. There are also direct trains from nearby Slough station to whisk you into London Paddington in only 20 minutes.
The hotel’s 7 meeting rooms host up to 120 guests, with packages for all events, from conferences to private dinners. Just a short drive from Windsor Castle, Windsor Racecourse, Legoland® Windsor Resort, Hobbledown Heath, and Gripped, the hotel is ideal for both business and leisure. Unwind with food and drinks at our Great Room Restaurant and Bar after a busy day.
Sustainability is at the heart of our business. As a proud recipient of the globally recognized Green Key accreditation, we are committed to environmental responsibility and delivering greener hospitality.
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am writing to share some feedback about my recent stay at your hotel. There were several aspects of my room that I was very pleased with, but I also encountered some disappointments regarding the service and amenities that I believe need to be addressed.
The Room (Positive)
On a positive note, I was very pleased with my room overall. The space was incredibly spacious, and both the kitchen area and the toilet/bathroom were excellent and very clean. While we did find the heating and ventilation a bit challenging to figure out at first, we eventually managed to get it sorted.
Regarding room service, it would be highly beneficial if staff members were able to come straight up to the room to check on a customer when an issue arises. While I appreciate being able to call the front desk, having someone physically present to help right away would make a massive difference.
The Breakfast (Disappointing)
Unfortunately, the breakfast was a major disappointment and really terrible. There were hardly any healthy options available. Furthermore, I would have liked the staff at breakfast to be a little more attentive and welcoming. While they weren't explicitly rude, they lacked the warmth and helpfulness you expect at breakfast.
The Lobby & Public Area
I found the lobby area very difficult to relax in. For some reason, football was being played loudly on the TV with nobody actually watching it. When I mentioned this to the staff, they refused to turn it off. Because the area is already quite tiny and the TV was so loud, it made sitting there and eating very uncomfortable.
Staff and Customer Service
In general, the hotel was quite clean, but the overall service left a lot to be desired. I would have liked the staff to be more present, helpful, and proactive in meeting guest needs. During my stay, I was made to feel like a nuisance and a ”problem” just for asking for basic assistance. A paying customer should never be made to feel like they are being problematic simply for wanting their needs met.
Conclusion
To summarize, the room size, cleanliness, and facilities were perfect bonuses. However, the breakfast quality, lobby atmosphere, and the staff's defensive attitude really let the experience down. I hope you will use this feedback to improve your guest services in the future.i"