GUOCE International Convention and Exhibition Center has been officially opened in April 2019. It is located in the core area of the airport economy in Shunyi District, Beijing, the southern area of the National Geographic Information Technology Industrial Park,and Starting area of Beijing Sino German Industrial Park; With a total construction area of about 520,000 square meters, the International Convention and Exhibition Center is a comprehensive hotel that integrates Conventions, exhibitions, theaters, leisure and entertainment facilities. It can accommodate 8,000 people at the same time.
"I have stayed at this hotel a night. I have contacted with someone and talked for 9 minutes about scheduled a shuttle bus with the phone number at Trip.com a day ago we arrived.
But there was happened several things as shown below,
1. There was no one were waiting for us at the Arrival area of the airport.
2. Then we find the information desk of the Beijing Capital International airport to ask her to call to the hotel. The phone number was the same number was talking yesterday. But the reception of that hotel was now nothing about we are arriving and told her that the shuttle bus after 8:00 PM will be 100 RMB.
3. I was confused and cached taxi, so it was only 20 RMB distance. Also the taxi driver was trying to have more money. So I gave him 30 RMB.
4. The reception of that hotel was completely nothing understand in English and seemed have no possibility to discuss about this happen. Also didn't explain us anything about breakfast time, wifi password, dining places, working time of swimming pool and sauna, also shuttle bus to the airport.
5. We have arrived at 8:30 PM, and we needed to have dinner and asked a guy from hotel about where to find restaurant and he called us a taxi and told us will be call a taxi for us, so we changed our Wechat addresses. Then the guy wrote us to catch a taxi yourselves from the street. Then restaurants cashier said no to us to call a taxi.
6. So we go out and show the hotel address to several taxies, but no one knows that address. So we walked and luckily asked a taxi who tried hard to find the hotel address and found it after long time find thought applications. But the taxi asked us much more money to take us to the hotel. But that was only 10 min drive distance.
7. I called to the room service which is pushed 0 from room phone, and a lady who was speaking in English said their manager will contact me back when I told her about shuttle bus didn't arrive. Then there are no ones contacted me back.
8. I have talked with another guy who was speaking English when I get my room, with a phone of the guy who let us to our room, he said that the swimming pool and massage will be start at 10:00 AM in the morning, but it was opened 8:00 AM when I come to the swimming pool and SPA. So I wondered why customer service of this hotel working so poor.
But the hotel and room was nice, but the customer service is so poor seemed for me.
I just wanted to write about this for other hotel guests to be careful.
Thanks,
Best regards,"