When you stay at B&B HOTEL Geneva Airport in Vernier, you'll be near the airport, within a 10-minute drive of CERN and United Nations European Headquarters. This hotel is 16.5 mi (26.6 km) from Haut-Jura Regional Nature Park and 1.2 mi (1.9 km) from Balexert.
Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and discounted use of a nearby fitness facility.
Continental breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. A roundtrip airport shuttle is complimentary at scheduled times.
Make yourself at home in one of the 288 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include desks and desk chairs, and housekeeping is provided daily.
"The pluses:
- very practical from the airport.
- close to tram lines 14 and 18, bringing you straight into downtown (Bel Aire) in less than 20 mins.
- modern.
- they took the time to print our free public transportation passes upon check-in as we never received them via email before check-in.
Areas of improvement:
- breakfast - there is not enough staff working the floor so many stations are empty. Coffee machines often do not have milk and it is not replenished. Also, it is exactly the same breakfast days and days - introducing some variety would be nice.
- initial bedroom was not clean - hair where on the bed, stain on one of the bedding, strong unpleasant smell- we were able to be moved to different room easily.
- bed - it is not a queen/king bed but just two simple beds put next to each other. I am surprised that such a hotel would not have bedrooms with one queen/king bed.
The big let down:
- poor communication and lack of proactivity of front desk. The day of departure, we scheduled a shuttle for the airport. We were informed that the shuttle was running late and it would be better to take the city bus. Sadly, the time schedule at the hotel was incorrect. When we arrived at the bus station, we decided to go back to the hotel and then we learned that the shuttle left on time without us. What is the point to ask for information if no one reach out to ensure we are ready for the shuttle. Long story, it was a succession of poor communication between front desk and driver and sadly, the front desk is not empowered to make any decision so no solution was offered to us. At the end, we decided to take the city bus and we barely make our connection between of it. Not impressed …
Solution - empower your front desk to make decisions and offer solution to guests. For this reason, based on that final negative impression, I would suggest others to be very careful and look for other options where associates can take decisions and solve issues to make customers happy and want to come back."