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The bed quality was very good so there was no sleep stress at all. The staff was quite helpful. The breakfast buffet was very satisfying.

Upon arriving at the Hampton Inn and Suites in Downers Grove, Illinois, I was greeted by a very friendly front desk attendant who kindly allowed me to check into my suite earlier than the scheduled time. However, during the second day of my stay, housekeeping did not remove the trash or provide fresh towels. Additionally, the toilet became clogged, and despite multiple requests—once in the morning before attending a conference and again later that evening—no one came to address the issue until much later. When a maintenance worker finally arrived, he handed me a plunger instead of resolving the problem himself, explaining that clogged toilets were a common issue due to the slow flush system. Moreover, after housekeeping eventually serviced my room, someone attempted to enter my room on two separate occasions without proper explanation, leaving me feeling uncomfortable. Upon returning home, I realized I had left my charger at the hotel. Despite multiple attempts to contact the front desk, my calls either went unanswered or I was mistakenly transferred to a guest’s room. This experience was the most disappointing I’ve had at a hotel, and I do not intend to return.

The staff is super friendly and helpful. They asked if I wanted a specific floor and I just said somewhere quiet. They put me in a room with not a lot of people around so it was awesome to get good sleep. Breakfast was good and the coffee was always fresh. I will definitely stay again.

This hotel surprised me. Expected a usual budget chain hotel. This was better. To start is the reception. Met 3 nice ladies. Arasele , Ro, and Patricia. All were friendly and efficient. Patrica was especially helpful with a few calls I made prior to arrival. The room was clean , not outdated as many are, the bed was one of the most comfortable I’ve had in a bit. I was told that they were fairly new. Pool clean. Only reason for 4 stars is not a fan of the breakfast. But I guess it’s your typical stuff. I will stay here again

I had a very positive experience here for two nights. I was greeted promptly upon entering and up to my room in no time. Room was well appointed, comfortable, clean & quiet. Bathroom was well equipped and had plenty of hot water and good water pressure. Appreciated the refrigerator in the room. Location is central to restaurants and shopping. Front desk team and breakfast crew were all very pleasant and friendly. Look forward to staying here again soon.

Hotel hardware configuration is OK, the environment is good, the room is big. However, a resort fee will be charged. There is another unpleasant one. I forgot a pair of shoes and found it in the room the next day. Originally it was my own care but the hotel did not look for it.