Somerset properties in Hanoi

Staff is very nice and helpful, room is clean. However it is strange that the facilities is not a really 5 star hotel, very nearly 3.5-4. Rooms are not beautiful as photo shown and looks old, even the wooden door need close carefully as it is not able to lock smoothly. Only very basic/ necessary toiletries like shampoo and soap is provided in room. no teeth brush and lotion. The room have a sign that you may ask for item by request, however frontdesk sometimes forgot and do not provide quickly. it is disappointing that is 5 star rated hotel, top 13 best hotel but not with everything we expected.

Pretty good, and the location is very convenient. The duvet was a little damp, but everything else was perfect. It's really handy that the kitchen has utensils; it's great for cooking a quick meal when you're hungry by yourself.

The facilities are complete, and the rooms are spacious, clean, and comfortable. The staff at the front desk, housekeeping, and the doorman are all incredibly friendly. The pool is a bit cold for this weather. The breakfast restaurant is a little small, but the breakfast quality is quite good. You can borrow bicycles for free, and there are a few roads nearby with less traffic that are suitable for cycling. There are quite a few unfinished buildings around West Lake. It was a bit difficult to get a taxi on the morning of Chinese New Year's Day, probably because everyone was visiting relatives ^_^ A small suggestion: it would be great if there were some instructions for the kitchen appliances. We spent a long time trying to figure out how to turn on the range hood, and a staff member eventually had to help us. It also took a while to figure out how to use the induction cooktop. Overall, it's very good.