Fenyang Hotels with Wifi

"The hotel is located in a new district with convenient above-ground and underground parking. The rooms are large, and the facilities are acceptable. It's newly opened, so opening the windows for ventilation is sufficient. However, the service is lacking. Here are some objective observations: 1. I booked through Ctrip. Upon arrival, I presented my ID, but couldn't find the booking information. I showed them my Ctrip booking record, and they manually entered the information and set the price. After waiting for over ten minutes, it was finally processed. 2. My family booked two Garden Superior Twin Rooms. The rooms are arranged in a U-shape. The front desk staff gave us rooms 10 and 13, but upon going upstairs, we found they were at opposite ends, as shown in the picture. We explained to the staff that we had elderly people and children and asked if they could arrange for them to be next to each other or on the same side. The staff first asked if we had specifically mentioned this during check-in. This was the first time I'd encountered this problem in 15 days of travel. The staff processed the request, and we waited. We were given room keys, but it turned out they had only changed the floor; we were still at opposite ends, and the previous room was identical. It's clear the staff weren't familiar with the room layout. We could have easily understood if they had simply said ”no” or informed us beforehand. 3. Each room had four small bottles of mineral water, and there were two more in the refrigerator. Because the location is in a new area with few restaurants, and delivery takes about an hour, I decided to make instant noodles. I bought instant noodles in the lobby downstairs and called the front desk to ask for four bottles of mineral water. When the staff heard I asked for water, they asked, ”Did you see the two bottles of water in the refrigerator?” I replied, ”Yes, I saw them, I need to make instant noodles.” Having stayed in hotels for so many years, this is the first time I've needed an explanation to ask for mineral water. 4. I initially shared a room with an elderly person. After dinner, I went to a second room with my child. Upon entering, I found only one bottle of water in the refrigerator, and the shoebox hadn't been put inside. Isn't this standard practice in every room? The difference was obvious when comparing the two rooms. All of the above are facts, and I have photographic evidence. I've never given a bad review before, but this time I have to. The facilities are fine, but the service is terrible, not worth the brand and price. The staff said it was due to shift change and the overseas work system. Personally, I don't think these are valid reasons, because these are common occurrences. If this is the case with common problems, they are even less able to handle unexpected issues."

"This stay experience is really great, you must give a five-star praise! The hotel has a large parking lot, which is very convenient for entering and leaving. The small courtyard is clean and comfortable, and the proper treasure courtyard. From the beginning of stepping into the hotel lobby, I was attracted by the warm and atmospheric environment. The front desk service was very good, very kind and gentle, and the check-in speed was very fast, making people feel very comfortable. The front desk also specially recommended a famous local restaurant and recommended Xiangyang specialty snacks. The room was clean and tidy, and the bedding was soft and skin-friendly. The bathroom is well separated from wet and dry. You can see the street view when you open the curtains. Wake up with the sun in the morning and it is very healing. The hotel provides breakfast, the breakfast is also very rich and the taste is very good. The aunts in the restaurant are very good and the service attitude is very good. When checking out, the staff also took the initiative to ask about the stay experience, paying special attention to details. Whether it is a business trip or a tourist holiday, this hotel is a great choice [happy] has already collected this hotel, I highly recommend it to everyone"

"The hotel I stayed at this time was so satisfied! The room was very clean, the bedding was refreshing and smellless, the ground and bathroom had no water stains and dust, and the details were done. The front desk Xiaozhou service is particularly warm, check-in is very fast, and also take the initiative to help with luggage. The small snacks and mineral water are delivered when you check in. It is warm and real. It is particularly comfortable to live in ～."

"I didn't expect to have such a good brand hotel in the fifth-tier cities. When you enter the hotel, you can feel the happiness of your warm relatives. The room is clean and tidy, the area is large, fully equipped, the temperature is suitable, and the breakfast is especially delicious. I like it very much! Recommended! Next time you come to Xiangyang, you will still choose Days Wyndham Hotel Xiangyang."

"The hotel is very good, the internal environment is very good, the room is clean and the space is relatively large. There are also complimentary wine museums and production lines to visit, which are very good. It is also especially suitable for wine lovers and parent-child travel, which can be used as research. The front desk and hotel service staff are also very good, responsive, especially thanks to the front desk + tour guide Oda, meticulous and patient, can take care of the needs of different passengers. Highly recommended 👍"

"Very good hotel has been here several times, the room is big and clean, there is its own parking lot at the door, it is very convenient to go out for dinner and shopping, it is recommended."

"The hotel is not far from the Liquor Museum. It has its own parking lot and two fast charging piles, which is convenient for new energy vehicles to travel by car. Quiet surroundings at night are suitable for rest. The morning is simple and delicious, it is recommended."

"房間暖氣不足，空調也不給力，很冷。淋浴間下水口堵塞，水位高到拖鞋都能漂起來，服務員給了一個馬桶搋子就走了。。。早餐種類少，熱菜不好吃。。。而且服務超級爛，我們還在吃飯呢，服務員進來不打聲招呼就把餐廳燈關了。。。不會再選尚客優這種加盟店了，服務沒有一點保障"

"I have chosen this hotel many times because of my work every Saturday. The rooms are clean and tidy, the facilities and equipment are brand new, the service is warm and thoughtful, and the details are intimate. The only minor drawback is that the curtains are slightly short and need to be clamped, but it does not affect the overall experience. High performance-price ratio, will continue to be a fixed choice!"

"It's advisable for hotels to regularly inspect and maintain room facilities, otherwise it can cause inconvenience to guests. The smart toilet in my room had a problem; it would either not flush when in use or flush suddenly when not in use. Even more strangely, after I had gone to bed around 10 PM, the toilet suddenly flushed and then kept hissing incessantly. I had to call the front desk to fix it, but the technician couldn't fix it, resulting in no water all night and a poor night's rest. Also, the projector hanging above the bed was very cluttered."