Bas-Rhin Hotels with Wifi

"AVOID AT ALL COSTS as this hotel is not worth the money or trust from its guests. I stayed at Le Grand Hôtel Strasbourg from October 5–6, 2025 (Room 317). What happened that night was unacceptable for any hotel, let alone a three-star one. At around 2:00 a.m., I was abruptly awakened by loud knocking. The man outside refused to identify himself, only saying, “You called for something; I’m bringing it to you”. I hadn’t requested anything. He refused to give his name, and I couldn’t confirm who he was with no peephole. He then asked, “Are you a Chinese man in Room 317?” I am a Chinese woman travelling alone. When I said no, he replied, “Oh, maybe you exchanged rooms, or maybe someone made a joke” and left. I tried to call reception using the bedside phone, but it was broken. I then used my mobile to call the number on Google Maps; the same man answered, confirming only then that he was a hotel employee. He said a “Chinese man” had called asking for help, said he was in 317, and asked the receptionist to come because he had disabilities. Instead of verifying this request (which in the end turned to be from a guest in ibis hotel), receptionist simply checked the hotel system, read my full name aloud, assumed it was correct because it “looked Chinese”, and came knocking at 2 am. When I asked whether he confirmed the caller’s name, he said, “We don’t usually ask the names of our guests”. He also refused to tell me his own name. Only the next morning did the manager say his name was “Francis”. When I asked for his surname, she replied, “That’s the name he goes by here”. This entire event shows serious failures in safety, professionalism, and privacy: -No night security protocol; staff knock on guests’ doors at 2 a.m. without verification. -Broken in-room phone and no peephole reflect clear safety risks. -The employee failed to confirm the caller’s identity. -He accessed and disclosed my full name aloud, a privacy violation. -His assumption that a Chinese name equals a Chinese man reveals racial and gender discrimination. -He tried to distribute the responsibility to me, someone woken up BY him, instead of apologizing. GOOD NEWS: The manager’s vague answer about his identity shows the hotel's good protection of personal privacy. It's just the privacy had nothing to do with its guests. Because of this, I spent the night feeling unsafe and could not sleep until 4 a.m. I have neurasthenia, and being awakened like this caused serious distress. The next morning, the reception manager admitted that proper protocol requires checking a guest’s name before approaching their room — meaning this employee ignored standard procedure entirely. She kept repeating, “this is the first time this has ever happened to us”. This statement once again showed the amazing corporate culture of this hotel: distributing their responsibility onto innocent guest. She tried to make the incident seem as an isolated case rather than a systemic issue. But if their training were truly professionally standardised, such a mistake could never have happened. The whole thing WAS a systemic problem: poor staff training, lack of supervision, and disregard for privacy and guest safety. The hotel was unable to distinguish between internal and external calls, meaning they can’t verify where a call comes from. If the man at my door had not been an employee, I would have had no way to protect myself. Guests deserve safety, transparency, and respect — not fear, negligence, and discrimination. Until this hotel takes responsibility and implements real safety measures, there will still be danger of another guest being disturbed at 2 am, there will still be invasion of privacy by its staff, and there will still be chances of wasting your money only to get no rest over night and mental distress."

"The hotel's location is actually quite good, but there's a section of cobblestone road leading to it, making it difficult to drag luggage. If you have luggage, you can also reach the hotel via a nearby park-like gravel path. If you arrive at night, taxis won't get you to the hotel entrance; there are two roadblocks, and you'll have to drag your suitcase in. The hotel rooms are spacious and clean, and reusable slippers are provided. The staff are all kind and friendly. It's quite convenient for taking photos at the cathedral and Petite France in the early morning and evening."

"The hotel enjoys a prime location, opposite the train station. Nearby commercial facilities are plentiful, making it a great choice for travelers. The rooms are well-equipped and comfortable. The buffet is also excellent. The service in the restaurant improved significantly this time, as the staff were absent a few days ago. Overall, this hotel is highly recommended!"

"I stayed in a Deluxe King room for two nights and had a good experience overall. The location was convenient: just a short tram ride from the city center and close to the convention hall. The room was spacious and the bed was comfortable. I also appreciated the tea and coffee facilities. The bar and restaurant were nice places to relax in the evening. The staff was friendly and professional and always ready to help. As a possible area for improvement, some areas of the hotel and rooms feel a bit dated. Also, parking and in-room Wi-Fi cost extra if you're not a Hilton Honors member. Overall, it’s a reliable choice, especially for business or short city visits. It's a comfortable stay with helpful staff and easy access to transportation."

"The carpet near the bar in the room was wet for most of the time, maybe the previous occupant spilled some water. Other than that, all is very satisfaying, the receptionists are super professional. The location is convenient to all nearby attractions. I had the court yard view room, it is so quiet and I love it!"

"A bit small. Came here for Christmas. The price is 2.5 times higher than usual. No kettle. You have to go to the first floor to get hot water. You can come here in the off-season. But it is very close to the train station. You don't have to store your luggage there. This is great. The location is a big plus."

"The hotel's location, cleanliness, and wonderful breakfast made us feel every moment how good a choice we had made. When we returned to the hotel in the evening, the pleasant atmosphere in the courtyard, the parquet flooring instead of carpet in the rooms, the delicious food, and the fact that it provided all the comfort and quality expected of a holiday, all made me choose the same hotel again. I hope you also leave the hotel feeling peaceful and happy like we did 💯"

"excellent pour une nuit avant de prendre l’avion très tôt ; propre, calme, pratique, facile d’accès !"

"Right in the old town, 2 mins away from Petite France. Stayed there during Christmas and have chosen the hotel specifically because it’s easy to get to the various Christmas markets on foot. Nice modern room with a view of the street, so I can see the Christmas decor on the streets right from my window. Room is sound proof so no worries on street noise. Free spiced mulled wine which is a good gesture that can be enjoyed at the restaurant. They also gave 2 chocolates and free minibar consisting of soft drinks that are refilled daily. Breakfast is adequate. Overall a comfortable stay that is just 8 mins walk from the railway station."

"Room is clean. Bathroom are very small. Since it is near water front, there are mosquitos at night in the room. I got several bits and did not sleep too well. The hotel allows for storage of luggage for free which is nice."