Amman Hotels with Wifi

"A warm welcome to this modern hotel. Location a bit far from attractions but many taxis outside. Our room was comfortable size with a big sliding door city view. Shower/toilet adequate and clean. The breakfast buffet was good with a big selection of foods and friendly service. We didn't use the Spa facilities. The gym is small but not well ventilated. Overall, a very enjoyable 3 night stay."

"Everything about the stay was brilliant, the team were attentive and supportive with helping with everything from brilliant recommendations to arranging transfers! They have the most adorable kittens on site who are very friendly! Location is great for everything no more than 10 mins away from old town, lots of restaurants and cool bars nearby with coffee shops and little store on most corners, the whole area is very friendly"

"This is a 4-star hotel, but the service feels like 5-star. I loved the hotel's cleanliness, and the price was excellent. We booked a room that included free access to the spa and hotel facilities, but unfortunately, I didn't get a chance to try them out. The food was delicious, and the service was truly wonderful; all the staff were respectful, friendly, and helpful. It will definitely be one of my top choices for accommodation."

"Good location, smack in the middle of the city (difficult to drive, easy to cab). Staff are friendly but they might be too busy. Asked for some toiletries and ice, it was slow to reach us. fridge not wining in the hotel"

"Wonderful place, location and service. Has car parking and near by super market, restaurants etc"

"Hotel overall facilities are dated but functional. Room noise insulation is poor. My room is located next to the lift, I can hear every guest exiting/entering the lift, not to mention traffic outside the hotel. Breakfast is decent. Overall great location, close proximity to Amman citadel. One major incident I experienced: My reservation is on 29/12-30/12. I arrived at the hotel around 9pm, after a five-hour drive in adverse weather, only to be told by Laith the front desk manager there was no record of my reservation and requested me to contact Trip.com to resolve. He showed me a different booking with my name made by Trip supplier Travco on 29/11-30/11. This is an obvious typo by Travco. The email communication is between Travco and Hotel Toledo. Shouldn’t the front desk contact Travco directly to resolve the issue instead of asking the customer to contact Trip? I understand the work flow is customer ＞ Trip ＞ Travco ＞ Hotel Toledo. Asking the customer to contact Trip is going in circles and not the most efficient since mistake is by supplier Travco. Initially, Laith refused to accept it’s a typo and insisted the person with the same name as me has checked in on 29/11-30/11. Despite the circumstances and the obvious inconvenience, Laith chose to rigidly hide behind hotel policy, I was not allowed to check in unless I pay a deposit of 60 JD. I refused as I had already fully paid for the room. I was kept waiting at the reception for 1.5 hours while Laith reviewed the issue, which was eventually confirmed to be a typo made by the third-party agent Travco. Also Laith confirmed that 29/11-30/11 was a no show. An hour ago he mentioned the person has checked in on the above date was a lie. The mounting frustration was too much for me to bear. Yes, I raised my voice and created a scene. I mentioned from the start and repeated 5 times it’s a typo by Travco. Laith took 1.5 hour to accept. The final straw is audible verbal profanity from Laith himself (To Laith: I did not audibly mention profanity, it was up to what you interpret from my mouth). Laith threaten to call the police, citing I was creating a scene in the hotel. This behavior was unprofessional, unnecessarily confrontational, and unacceptable in a hospitality setting. It demonstrated a total lack of customer care. This is not a government office, Laith could have taken a softer approach to allow the guest to check in, while he proactively resolve with Travco, not asking guest to call Travco! Not debating about typo with guest! My reservation was fully paid and non-refundable, yet I was left standing at the reception for 1.5 hours due to errors made by Travco and decisions taken by Laith. The situation was mishandled from start to finish, and my frustration was a result of being forced to endure an unnecessary and avoidable ordeal. This was hospitality at its worst."

"The hotel is small but very cozy, located in the center of Amman. The staff are very friendly and allowed us to check in early. I booked a room with a balcony. The room has everything necessary, a comfortable bed and pillows. The breakfast is hearty."

"The staff's service, cleanliness, and location at the reception were exceptionally polite and courteous. We wish them continued success and look forward to future visits to this beautiful place."

"The double room of the Youth Hostel, there are many toilets and showers on the same floor, very clean. The public area is very large, separated into multiple areas, with various small decorations, it looks very cute and warm. It should have been five-star praise, but unfortunately the water was cut off yesterday. It’s just that the water is cut off before taking a bath, you can wait and wash it again. But when the water came to wash, suddenly there was no water, so embarrassing. I don't know if this is normal or yesterday's luck was particularly bad."

"This hotel is excellent, top-notch in every aspect. It's clean and well-equipped. The car service is very convenient. The staff are incredibly warm and responsible, especially Manager Ahmad AlrawajFeh, who handled my check-in with exceptional professionalism. On the evening of the 12th, I arrived at the hotel by airport taxi without any cash. The driver only accepted cash, so I had to ask the hotel for help. The manager immediately informed me that there was an ATM in the hotel where I could withdraw cash. I then told him that the driver was demanding extra money as a tip. Upon hearing this, Manager Ahmad quickly assured me not to worry. He said I could withdraw money from the ATM, and he would help me with change so I could pay the driver the exact amount on the receipt. This saved me a lot of hassle. I am truly, truly grateful to him. Coming to a strange country alone, it was a huge relief to have a problem resolved so easily. Because of this experience, I now think Jordan is a wonderful country."