Find 4-Star Hotels in Amman

"Good location, smack in the middle of the city (difficult to drive, easy to cab). Staff are friendly but they might be too busy. Asked for some toiletries and ice, it was slow to reach us. fridge not wining in the hotel"

"The hotel is indeed within walking distance to the attractions, but the surrounding area feels a bit chaotic and I don’t think it’s very safe. Also, the soundproofing is extremely poor and there’s no hairdryer. I think it’s acceptable for a one-night layover before a flight, but not more than that."

"Hotel overall facilities are dated but functional. Room noise insulation is poor. My room is located next to the lift, I can hear every guest exiting/entering the lift, not to mention traffic outside the hotel. Breakfast is decent. Overall great location, close proximity to Amman citadel. One major incident I experienced: My reservation is on 29/12-30/12. I arrived at the hotel around 9pm, after a five-hour drive in adverse weather, only to be told by Laith the front desk manager there was no record of my reservation and requested me to contact Trip.com to resolve. He showed me a different booking with my name made by Trip supplier Travco on 29/11-30/11. This is an obvious typo by Travco. The email communication is between Travco and Hotel Toledo. Shouldn’t the front desk contact Travco directly to resolve the issue instead of asking the customer to contact Trip? I understand the work flow is customer ＞ Trip ＞ Travco ＞ Hotel Toledo. Asking the customer to contact Trip is going in circles and not the most efficient since mistake is by supplier Travco. Initially, Laith refused to accept it’s a typo and insisted the person with the same name as me has checked in on 29/11-30/11. Despite the circumstances and the obvious inconvenience, Laith chose to rigidly hide behind hotel policy, I was not allowed to check in unless I pay a deposit of 60 JD. I refused as I had already fully paid for the room. I was kept waiting at the reception for 1.5 hours while Laith reviewed the issue, which was eventually confirmed to be a typo made by the third-party agent Travco. Also Laith confirmed that 29/11-30/11 was a no show. An hour ago he mentioned the person has checked in on the above date was a lie. The mounting frustration was too much for me to bear. Yes, I raised my voice and created a scene. I mentioned from the start and repeated 5 times it’s a typo by Travco. Laith took 1.5 hour to accept. The final straw is audible verbal profanity from Laith himself (To Laith: I did not audibly mention profanity, it was up to what you interpret from my mouth). Laith threaten to call the police, citing I was creating a scene in the hotel. This behavior was unprofessional, unnecessarily confrontational, and unacceptable in a hospitality setting. It demonstrated a total lack of customer care. This is not a government office, Laith could have taken a softer approach to allow the guest to check in, while he proactively resolve with Travco, not asking guest to call Travco! Not debating about typo with guest! My reservation was fully paid and non-refundable, yet I was left standing at the reception for 1.5 hours due to errors made by Travco and decisions taken by Laith. The situation was mishandled from start to finish, and my frustration was a result of being forced to endure an unnecessary and avoidable ordeal. This was hospitality at its worst."

"Because I'm from the village city, I'm more than 15 years old, and I'm in Amman, three hours away. What you've been treating and welcoming, and with a screen like this, you feel happy about the moment you arrive. I congratulate Jordan and the hotel with such staff as Shereen and Professor, the reception staff, I professionalized, they were very good at being treated, their style was beautiful, and their high-end treatment was a real gain for this hotel. Frankly, I didn't expect to see a hotel on the superb follow-up on every small and big one, because you really feel like you're a guest of your place there. And the security staff, especially Professor Yusuf and Professor, I didn't know her name, unfortunately, they welcome you with a honest, permanent smile, and they feel indifferent since you arrived and they take the car with her description, and bring it back to you with a very efficient and very special organization. We booked with breakfast, but because there were few inmates who gave us breakfast, not Buffet, it was on our request, and it was delicious, and they provided everything the Prophet and the professor (Ali) at the top of the morality, the high-end treatment, the permanent smile, and the delicious eating we liked 👍 The hotel is new and the design of the hotel from three floors of modern art, in all its details, carefully selected colors, professional touches and the breathtaking smell. And for me, I would prefer the room to be open-air, because I like to enjoy the Amman air, and it turned out to be in the first turn in rooms with the net, and unfortunately, it was maintaining while my room was in the second, so I would prefer to confirm and communicate and communicate if you're like me. A couple of dead men from Amman's air. And for a price, if it was less, it was perfect, and if you fit, it would be unhesitated. I would like to thank all the staff, and apologize if I don't mention some names, or if I don't remember them. Thank you. Thank you all."

"The staff's service, cleanliness, and location at the reception were exceptionally polite and courteous. We wish them continued success and look forward to future visits to this beautiful place."

"الفندق نظيف والموقع والمواقف ممتازه عندي ملاحظتين اتمنى توخذ بعين الاعتبار 1- اذا نزلت مع الفت تبي الباركنق يوقفك في الدور جي لازم الاستقبال يجي ويحط بطاقته على شان تنزل لسيارتك المفروض الدخول هو الي يمر الاستقبال 2- المناشف الموجوده كلها قديمه وتعتبر تالفه"

"The hotel has a great location, right across from the University of Jordan, making it a highly recommended choice. The breakfast is plentiful, with something for everyone. There are also restaurants nearby, such as KFC and McDonald's, and the local roasted chicken is quite good."