Yunman Muxue Oriental Song Style | Natural Aesthetic Resort Courtyard (Lijiang Big Waterwheel Store)

Cleanliness: room was slightly dusty. Spiders and insects in the room, but expected because it has many oriental decorations that require constant cleaning to prevent dust accummulation. Location: convenient, it’s of walking distance to the north gate, easy to stroll around to different parts of the ancient town. Service: I have never given a bad review for the service attitude of any accomodations which I’ve stayed at in China, but I honestly think that the service here is mediocre and more reactive than proactive. They fulfil the basics of bringing your luggage up to your room, giving directions to the laundry and breakfast areas and arranging for pick up from the station to the hotel for a stay of at least three consecutive nights. I cannot speak for all the service staff, but the service staff that mainly tended to me during the stay definitely needs to be improved. He was helpful when I needed help for the laundry setting. However, when I needed help with booking tickets to snow mountain (I’m a foreigner and do not have a local number), it was a rather frustrating experience. He shared that the booking of tickets to Yulong Snow Mountain can be done 3-4 days in advance, and he could help me when I arrive at the accommodations. When I arrived, it was 4 days in advance but he was rather nonchalent and did not manage to help me secure tickets for my intended date of visit and had to eventually rely on the tour group to help change dates. The night before the tour visit, I had to reach out on wechat to ask about when and where the meeting point is for the tour. Even after the tour, I even had to ask several times to pay for the tour tickets as he had helped me to secure the ticket to the glacier park cablecar eventually. I had already shared that I could not transfer money on wechat and could only do via scanning his wechat/alipay qr code or vice versa. I feel that given that you guys are located in Lijiang and located near to Jade Snow Mountain, you should have encountered other customers who need help with the booking and this shouldn’t have been such a stressful tour booking experience. Amenities: they have two all-in-1 washing machine and drying amenities which was rather helpful. In the original room which i had booked, the air con leaked at around 10pm+. I texted the service staff on wechat and another staff came 5-10minutes later to check. This staff said it’s normal for the air con to leak at times especially if it’s blocked. After checking, he offered to change rooms for me. He helped me to move my luggage to the new room. There was no form of apology by any of the staff on the day itself when the incident happened. It was only on the next day when I requested for check-out transportation services to the railway station for the following day, where the staff who mainly tended to be apologised for the aircon leakage and offered complimentary transport services to the railway station. I’ve stayed in many accomodations in Yunnan but this was the most disappointing stay thus far and I will definitely not be back again.

Location was good, near to the main road. Welcomed with tea and rose biscuits which was nice. Friendly host. Highly recommended to stay.