Pullman properties in Lijiang

Dear General Manager of Pullman Lijiang, I am writing this review to express our sincere appreciation for the exceptional and heartwarming service provided by Rita throughout our stay. Rita's professional service at Pullman Lijiang truly sets a five-star standard! Her attentiveness was evident from the booking confirmation all the way to our departure, embodying the true essence of quality service. Upon arrival, she had already pre-checked our requirements, swiftly handled our check-in, and meticulously explained the hotel facilities and unique Naxi cultural services. She recommended local eateries and attractions and provided detailed information regarding hotel amenities, dining options, and room service. During our explorations, we casually mentioned our interest in finding some less-known scenic spots. Rita immediately drew us a handwritten guide, highlighting prime photography locations for the snow-capped mountains away from the crowds, and suggesting authentic local restaurants. When a minor issue arose with our room facilities, she promptly coordinated a resolution within ten minutes of our feedback and even sent apology fruits to our room. Upon check-out, she not only processed everything efficiently but also thoughtfully prepared a farewell gift for us. Rita's service seamlessly blended standardized professionalism with personalized warmth. She was patient, thorough, and incredibly responsive. Thanks to her recommendations, we even captured stunning photos of the 'Golden Mountain at Sunrise,' making our time at Pullman Lijiang exceptionally comfortable and pleasant. I highly recommend her!