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Our experience was the total opposite of some who rated this hotel poorly. We were very happy with everything at this hotel. The location is central to everything and is surrounded with great shopping outlets and complexes. The tram system runs close by & it is easy walking distance to the Chinatown area which was very interesting with great restaurants. Our room was much better then expected with separate living & sleeping areas. The kitchen is self contained and had everything you could want. A clothes washer/dryer was in the bathroom along with a good sized shower with plenty of hot water. The room was clean and serviced on request. There is that advice on their website and also at the front desk. explaining that it was due to Covid & lack of staff. Those reviewing less favourably must have missed that. Our room was serviced very well when we requested it each 2nd day. That was more than acceptable. Praise to all staff including the reception area where we found staff to be extremely helpful. Well done them all.

Location: perfect to travelers and only few blocks away from the Queens Market and free tram zone Service: Friendly and helpful staff Cleanliness: Our room got some smell from the pipe and there was water in the kettle when I first use it The pillow is comfy

Our first part of our experience was with Cameron from the Service Team. There was an issue in our room 0804 whereby the air conditioning was not functioning and blowing constant hot air ( over 25.5 degrees ) into the room. Cameron was promptly on the scene and explained what he was going to investigate however after a very warm night he himself made all the arrangements with Lisa on the front desk to move us to another identical type room 1304 and assisted us with the move. Cameron's attitude and proactive actions were first class. Well done Cameron. We were on a 4 night prepaid package however after 2 nights we received some distressing news in relation to a critically ill family member . I went down to reception in a very distressed state and spoke with Lisa on the Front Desk who was very empathetic and understanding and could not have been more supportive. Lisa then went and spoke to her Manager and returned and advised that I would be contacted by Luxury Escapes re the situation and our cutting short our holiday . As fortune would have it we were able to get flights back to Sydney that afternoon, got back to our home and off to the hospital to spend 45 minutes with our family member before they passed away. The empathy and personal approach taken by Lisa will remain with me forever at such a critical time in our life. Finally we received an email from Luxury Escapes which stated that Novotel Melbourne on Collins had refund half our prepaid fee and agreed to adjust the package to 2 nights instead of the original 4 nights. The hotel did not have to do that , especially considering the urgent exit we had to make so I thank the Hotel Manager Lisa spoke with as he/she has made that decision . We will be coming back to Melbourne when life gets back to normal and after our experience there is only 1 hotel we will consider staying in and that is Novotel Melbourne on Collins.

Would I recommend Holiday Inn little Collins...yes I would...but there were a few negatives to our stay Location is excellent close to Sth Cross Station and the free tram network. Breakfast included is a bonus and the selection was great. Hot sausage, hash browns, scrambled eggs, toast, cereals, pastries and mini muffins as well as the milk, orange juice, tea and coffee (with barista made at a cost by the reception/bar located in the same area. Staff were welcoming, helpful and pleasant. On the negative side I must add that during our 4 night stay housekeeping came the first morning. After that nothing so our wet towels sat waiting for collection. When calling for clean towels I was directed to collect them from reception. The next day we encountered the same issue...after leaving the room most of the day we returned again to find housekeeping hadn't been. This time when I called reception they organized to send a crew up pretty quickly. I expect the main reason behind this was they were fully booked with Manchester united fans in for the weekends game but as a mum the occasional opportunity to actually have someone tidy and replace towels is a novelty that I take full advantage of so was disappointed in this part of our stay. Beds and linen were clean but again housekeeping let us down with the floors...carpet had definitely not been cleaned in a while ...our socks picked up various dark long hair and bark/dirt..gross. One last issue was the invoice received for our stay..all good and as expected however $50.75 more was actually taken out of my visa. Having to make another phone call to have this explained was ridiculous. It's a bond...totally understand and it's refundable after the room is checked BUT why not add a small note to the invoice explaining this and save the guest and your team time explaining the extra charge?? Overall it was a decent stay and I would recommend but the issues above need to be ironed out quickly.

Space is the first hostel of my trip and it’s set the bar pretty high! Staff are lovely, everywhere was always super clean, beds are comfy, towels are provided and you can even grab a fresh one every day if you wish. Location is great, would recommend the Queen Victoria Market for something to do and “pizza pizza pizza” was lush. There’s nothing “on” as such at the hostel but this didn’t bother us. The only thing that would be good is some extra fridges as they were packed full every day and it was hard to put your own food in anywhere. Would definitely come back.

Stayed in a service apartment style room with a kitchenette - useful for reheating food in the combination oven microwave. Complimentary laundromat use with detergent was a plus.

Unfortunately the hotel was in the middle of a construction site when we visited which made getting in and out by foot a little challenging at first. Staff are great and the facilities are also top notch.

1. The details of the room are very stylish. 2. There is a large bed and a sofa bed, as well as a Rubik's Cube for children to play with. This detail is worthy of praise. Suitable for families and parent-child travel. 3. There is a washing machine and complete tableware, but there is no stove. It is no problem to heat bread and milk in the microwave. 4. Big advantage: You can check out at 11 o'clock, and you can also apply for a later check-out under special circumstances! Other hotels have check-out at 10 o'clock! 5. The buffet is also good (Western style bread and snacks). 6. The location is good, very close to Chinatown, and the nearby attractions in the city center are within walking distance. The aquarium, train station, Federation Square, museums... are all nearby! Two words, convenient! Disadvantages: 1. Self-service check-in. Due to the delay of the flight, it was already past 11pm when I arrived at the hotel. The front and back doors of the hotel were closed. I called and said that an email had sent me the password, but the agency that booked the room did not forward it to me. , it took half an hour before a staff member came downstairs to help me get the key. 2. The water in the sink is not flowing smoothly, and the water is blocked even when I brush my teeth and wash my face. It is probably an old problem that cannot be solved. I was too lazy to bother with it in the middle of the night, so I just used the sink in the hall.

Great location and size of room was spacious. Facilities were clean and heater was effective for winter. Centrally located opposite Dior and along shopping street. However, maintenance can be improved as our living room light was spoilt, the door between the living room and bedroom cannot be closed completely and the switch to the induction stoves were wrongly connected (which caused my food to be overcooked and I nearly burnt myself as I thought a stove was off when it was in fact on...). But staff is receptive to feedback and overall, still recommended