Pullman properties in Melbourne

Dear Hotel Management Team, I am writing to express my extreme disappointment with my recent stay at the Pullman Melbourne on the Park, and I wish to lodge a formal complaint. During my stay, I encountered the following issues: 1. **Inadequate Room Preparation** * The mini-bar in my room was completely empty. * I had booked a twin room, but was provided with a king room, which did not match my reservation. 2. **Unprofessional and Unhelpful Service from Front Desk Staff Member Chris** * When I reported that the QR code for in-room dining was not working, she merely suggested I go to the bar to order, without attempting to resolve the QR code issue or offering an alternative. Upon going to the bar, I was informed that food service only began after 12 PM, and it was approximately 9 AM at the time. This meant I was unable to obtain any food or beverage service. * When I reported that the TV in my room was not working, she simply responded with ”ok.” She did not inform me that maintenance would be arranged, nor did she provide any timeframe. Consequently, a maintenance person entered or knocked on my door without prior notification while I was showering, which made me feel very uncomfortable and disturbed. The aforementioned issues severely impacted my stay and fell far short of my basic expectations for your hotel brand. I look forward to your response.

We really enjoyed our stay at this hotel. The location is great — a pleasant area that isn’t overcrowded with tourists. The rooms are excellent, with large queen-size beds, which was very important for us. The hotel also offers a good range of facilities, including a pool, sauna, and breakfast. While the breakfast is not very extensive, it is perfectly sufficient for a few days and includes all the essentials. There is also an option to order food, which is very convenient. We would definitely be happy to return to this hotel on our next visit to Melbourne. A big thank you to the staff for everything!

Extremely satisfied with my stay! I spent four nights in Melbourne, and the location was incredibly convenient. Chinatown was just a hundred meters to the right of the hotel exit, and the State Library of Victoria was only a ten-minute walk away. There's a large shopping mall right downstairs, and even a Haidilao Hot Pot across the street. Overall, it was fantastic! The hotel room was clean, with two 1.5-meter wide beds, perfect for a family trip. I'll definitely choose this hotel again next time!