"The most troublesome thing about traveling is finding accommodation; finding something cost-effective is really difficult. Pingnan has many guesthouses, but after several trips, I feel that hotels are more suitable for me in all aspects. So, after careful selection, I blindly chose Vienna Hotel. Although I saw some negative reviews, my experience tells me it was the right choice… First of all, the overall environment is quite good. The rooms are equipped with smart smart speakers, which is very convenient. For summer travel, the air conditioning is quite strong. A pleasant surprise was that they even provided hand sanitizer, which many hotels lack. The reception staff were very friendly; seeing that we had children, they proactively offered us a complimentary breakfast – a big thumbs up! For those going to Pingnan, I recommend this hotel. The surrounding area is quite bustling, with everything you could want. My child said there were mostly barbecue stalls 🤪 Of course, there are a few details that could be improved:
1. For example, Vienna Hotel also caters to wedding banquets, leading to insufficient parking. Some hotel guests are already tired, and having to find parking outside is unacceptable.
2. Upon arrival at the hotel, there was no security to guide us to the parking lot. We drove around for ages before realizing there were no parking spaces. Because our car was quite long, it took us a long time to find our way out. When we got to the front desk, we were told there were no parking spaces available… We were told to park outside first, and that spaces would become available later after the wedding banquet…
3. The soundproofing needs improvement? In the morning, the cleaning lady was shouting in the hallway very early. It's inappropriate, as some guests stay up late.
4. Since we had a child with us, we were worried about the child pulling the blankets. Surprisingly, there was a spare blanket in the room, but it was just the inner liner. I suggest putting a duvet cover on it and sealing it in a disposable bag to prevent dust accumulation.
5. Breakfast was supposed to be until 9:30, but in reality, there was almost no food left before 9:00. Many hotel guests are getting up late, and the food wasn't replenished. (Luckily, I stayed at the Vienna Hotel in Fuzhou the second night, and this didn't happen, plus they had a wider variety of dishes.) Also, there wasn't enough seating, so guests were asked to move to the next room, which was where a banquet had been held the previous night. The smell was incredibly strong and nauseating; I could smell it the night before, and it was still there the next morning… I didn't even want to go in. The seating wasn't even properly arranged.
While these are minor details, Vienna Hotel, as a chain, shouldn't have these kinds of problems. Management should pay more attention to these aspects.
However, aside from these issues, the overall experience was still acceptable. If I have the chance to go to Pingnan again, I would still choose this Vienna Hotel. The accommodation was good, haha, especially the shower water pressure, which my family particularly praised – great water pressure, perfect for showering! I hope these minor issues can be addressed quickly to provide a better experience for future guests! Their comb, in particular, was very convenient for someone like me with permed hair…something I haven’t experienced in other hotels I’ve stayed at…"