East Lake Hotel is located in Wuchang, the urban center of Wuhan, near the Chu River and Han Street. Due to its convenient location, plenty of tourist attractions are located around the hotel, including the Yellow Crane Tower, East Lake and the banks of the Yangtze River, all just 20 minutes away by car. Guests are also just a ten-minute drive away from the Wuchang Railway Station.This Wuhan hotel has been around for more than half a century, but was closed for renovations between 2006 and 2010.Diners can enjoy a meal at the health-focused Zheng Yuan Chinese Restaurant or try food at the Guobin Western Restaurant. The hotel also offers a Taiwanese restaurant and a Western-style bakery.Guests looking to stay active can work out in the hotel gym, challenge a friend to a game of tennis or table tennis as well as cool off in the indoor swimming pool.
"I chose Tingtao No. 2 based on reviews saying its facilities were newer. However, the front desk service at Tingtao No. 2 truly has that state-owned enterprise vibe 🥹.
Before arriving at the hotel, I couldn't find a walking route from the subway station to Tingtao No. 2 on my phone's map, so I called the front desk. To my surprise, their directions were completely wrong!
At the time, a mature-sounding female voice from the front desk told me to take the 'Provincial Museum exclusive passage' after getting off the subway. But after exiting the subway, I couldn't find anything labeled 'Provincial Museum exclusive passage.' I called the front desk again under the scorching sun, and this mature-sounding female voice actually argued with me. Just then, after exiting the subway, Huangli Road appeared. I asked if I should just follow this road, and described the shop names I saw along the way, including whether to turn at intersections. This mature-sounding female voice from the front desk actually said she didn't know 🤷.
I asked the front desk to transfer me to someone else. A younger female voice, with a much better attitude, then told me how to get there and seemed quite familiar with the surroundings.
Upon arriving at the hotel entrance, since the hotel is quite large, I saw there was an electric shuttle service. So I called the front desk to ask for a shuttle. After waiting for 3-5 minutes, no car came. I called the front desk again, and they gave me the driver's mobile number, telling me to contact the driver myself. I called the driver's phone, and then a fully loaded electric shuttle appeared in the distance, telling me that was the car. After I got on, it dropped me off at the back entrance of Tingtao No. 2 and then drove off. I had to carry my luggage up the stairs from the back entrance to reach the front desk of Tingtao No. 2 🥲.
The hotel environment is excellent, the breakfast is good, and the facilities aren't old. During my stay, there were groups for conferences, training, and various activities, but it wasn't noisy.
I apologize for having high expectations for the hotel, but I truly can't praise the front desk service. Perhaps the front desk at Tingtao No. 2 (especially an older female receptionist) thought my individual booking wasn't worth serving 🤣."