Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Sep 30, 2024
Guest User
The staff are all very nice and eager to help. The resort is very beautiful just like the pictures and like out of the movies. The restaurant was great too!
It was quiet there and peaceful. It was perfect for me. All the guests are polite and nice.
Only one thing puzzles me. I ordered the ride to the public ferry the last day when I check out. The receptionist clearly told the driver to lead me to the public ferry location. However, the driver led me to a private ferry store. I spotted the scheme by the price. And then, while the driver was there with me, I was told to give the money to another guy. He seemed to be nice and tried to help. Until later on, I realized his helps require money at the end. He asked me specific price for his help and his friend. It was an awful experience. The public ferry was literally just opposite to the private stall. And the driver specifically pointed me to the private stall. I suspect they know each other.
I felt like I was framed just because I didn’t know and asked for help.
Be careful for all the travelers to Indonesia. There are a lot of nice people here, but also be alerted for schemes.
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Price per night from:€127
Posted on Jun 1, 2026
Guest UserThe hotel was excellent. The facilities are beautiful, and the setting is absolutely stunning, very peaceful and relaxing.
The hotel offers a wide range of services, including a restaurant, spa, excursions, and transportation options, all of which were of excellent quality. The beach is beautiful and directly connected to the hotel, with complimentary sun loungers available for guests.
I thoroughly enjoyed my stay and would like to thank the entire team for their kindness and professionalism.
The only point to consider is if you are traveling solo. Most excursions require a minimum of two participants, and the hotel does not currently offer group tours that solo travelers can join, which I found a little disappointing.
Overall, I had a wonderful experience and would happily stay here again.
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Price per night from:€89
Posted on Jan 30, 2026|Deluxe Ultimate Double Pool View
Very Curious ApeTotal 4 buildings. Deluxe Ultimate Rooms, in a 4-storey building at the back, are newer and very beautifully furnished. Deluxe Classic rooms (in 3-storey buildings) look rather old and worn and some of them (in the first building, nearest to the reception, are under renovation). Some construction work is being carried out now next to the reception and in the first hotel building - thankfully, I didn't hear any noise or disturbance from my room. Reception is very drab-looking and dimly lit and the tiny lobby is not a place you wish to hang around. Standard check in time is overly late, at 3 pm. Didn't use the 2 pools as I was there in the rainy season and most days, it rained on and off throughout the day. New hotel restaurant at the back is air-conditioned (there's outdoor dining area too), very clean and exudes great ambience! Buffet breakfast has lots of choices - some of the selections are good (pizza, finger food and some of the hot dishes) while others, like the pastries (limp and cold) and chilled items (pretty but excessively sweet desserts) didn't appeal to me. Wifi was painfully slow and frequently got disconnected in the room - the strongest signals are in the restaurant and reception. Overall, I love the spacious, beautiful and well furnished new Deluxe Ultimate room, the greenery all around and the friendly staff service.
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Price per night from:€55
Posted on Mar 7, 2026|The Breeze-Adults Only Collection
MenggulanvwangFor the last few days of my Indonesia trip, to escape the crowds of Bali, I came to Lombok to slow down and recuperate. I stayed one night at the Sheraton in Senggigi, and the service was so attentive, detailed, and thoughtful that it was unforgettable. Arriving at this hotel, there was a huge drop-off in experience right from the moment we walked in.
First, it was very unusual for them to take us to our room with our luggage to check-in. They led us to a small room on the second floor in a corner of the backyard. It was so tiny that there wasn't even space to open our suitcases. After completing the formalities, they opened the curtains and told us they were sorry, but there was construction going on at a neighbor's site outside the window, which might be disturbing. I said that wasn't right; I had clearly booked a mountain view or garden view room, which was also larger than this. This was obviously not the room I booked. My husband spent a long time discussing it with the check-in staff, and they agreed to change our room. They showed us a larger room and said we'd have to pay extra, which we didn't accept. We insisted on a room with the same conditions and price as our original booking. We then had to wait in the courtyard for a long time again. Finally, we were moved to a room that was more or less comparable to what we had booked. It felt like there was a clear差別待遇 (differential treatment) between Chinese tourists and Caucasian tourists; if you don't argue your case, you'll be assigned the worst rooms that don't meet booking standards.
After that, the service attitude was still acceptable. However, the next day, I asked the housekeeping staff for two extra bottles of water. When I returned to the room, I saw a trash can filled with two bottles of water placed on the bed. I don't know what that meant. I originally wanted to be more eco-friendly and not change the bedding, but now I had no choice but to ask them to change all the linens.
The hotel's location is quiet yet convenient. The design style and interior space are quite good, and the breakfast at the restaurant has long serving hours and decent taste. It's not far from the beach, and it's convenient for shopping and dining nearby, but the overall prices are a bit high.
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Price per night from:€79
Posted on Nov 7, 2025
PavelO
Probably not worth it for a long stay (we stayed a week. 3-4 nights were fine. The villa was a bit tired, and a few tiles had chipped off in the pool. Mostly on the walls, so it wasn't particularly uncomfortable. It seemed like there wasn't enough furniture in the living room for a 3-bedroom villa. There were three of us, and it was tight. Six people wouldn't fit in the living room. The view is superb. The restaurant is good, but not cheap, even compared to other 5* hotels. By the way, the room service menu has higher prices for the same dishes than in the restaurant itself. I've never noticed that before. The staff is nice. The beach is nice, but not for swimming; the waves roll in both at high and low tide. There were a lot of pestering people. You can go to the right if you're facing the sea, about 25 minutes away, where there are nice wild beaches with calm and clear water (pictured).
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Price per night from:€181
Posted on Nov 24, 2025
Guest User
We really liked staying in this hotel, the staff are very responsive, the food in the restaurant is always delicious. Silent, quiet place. To the sea on the moped literally 3-4 minutes. We'll be happy to return 😊
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Price per night from:€131
Posted on Feb 25, 2026
Guest User
Lovely stay in the main hub of Kuta. Very central location close to shops and hustle bustle. Lovely service and a great team of staff. Extended my stay twice. Would recommend!! Thank you
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Price per night from:€22
Posted on Apr 16, 2026|Superior Room
Мария ТопорковаThis is the sweetest and friendliest hotel! Every single staff member is ready to help you at a moment's notice. I had an accident, and the kindest employees at this hotel, every last one of them, helped and participated in repairing my motorcycle and provided me with assistance and support. The rooms are clean and tidy, and housekeeping comes every day. Breakfast was sometimes buffet style, sometimes à la carte. Everything was delicious. The location is superb. But what I'll remember most is the kindness and love from everyone.
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Price per night from:€26
Posted on Aug 29, 2024
Guest UserVery close to Kuta Beach, just a few minutes walk. The room is very average, with a door inside, which is weird. The breakfast environment is very good, you can see the sea. The breakfast is self-service, with quite a few varieties, and the taste is very Indonesian, which is not accustomed to it
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Price per night from:€38
Posted on Dec 11, 2025
Haki Akuji
The place is a bit distant from others as it is on top of the hill and the breakfast is a one plate course. Do take note that the jacuzzi doesnt warm up. It’s more of a chill pool
However the view is nice, The room is nice, the staff are top. I would most definitely stay here again.
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Price per night from:€64