Hotel Jal City Nagano offers top-notch services and amenities, ensuring guests experience utmost comfort.Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Visitors can take advantage of the accessible parking options directly at the hotel.Reception services such as luggage storage and safety deposit boxes are available to accommodate your requirements.Traveling with minimal baggage is achievable at Hotel Jal City Nagano, as the hotel's laundromat, dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay.Some rooms at this hotel are smoking rooms. This hotel has some smoking floors.Each accommodation at Hotel Jal City Nagano is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers blackout curtains and air conditioning for guest convenience and satisfaction.In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television, in-room video streaming and cable TV available for their convenience.Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator and a coffee or tea maker at your disposal. Maintain your cleanliness and comfort using a hair dryer and toiletries available in all guest bathrooms. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction.Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar.Throughout the day and evening, grab a bite to eat from hotel's self-service vending machines whenever you please.
"1. Parking - Parking is behind the hotel, and they will check your booking and give you a parking chit (駐車券). The person manning the parking situation doesn't inform you beforehand that you have to bring this chit to the lobby for check in. We left it on the dashboard as we thought it indicates that we can park here. If you're travelling with alot of baggage, it can get pretty inconvenient as you will have to walk one round around the hotel for accessible routes to avoid a flight of stairs.
2. Check in procedure - 三條-san was helping us with the check in. Did not feel welcomed, and everything just felt routined and mechanical. This was still acceptable. When it came to asking for the parking chit, we said we left it on the dashboard and whether we could return later to show it to him. We were really not informed that we had to bring it to the reception. 三條-san's face immediately showed a face of disgust and annoyance, and he mildly rolled his eyes too in displeasure. My partner immediately ran to the car to get it for him there and then. This was pretty shocking to me as I did not expect Japanese hospitality to be this rude and nobody mentioned to us to bring the chit to the reception. He could have been more patient and handled it more professionally.
We were also unaware at the time of making a hotel reservation that you have to book a breakfast slot at the time of your check in. We checked in at around 7pm, and we were only left with the 6am or 6:30am breakfast slot. This felt very restrictive as everyone has different waking habits or plans for the next day (Felt like we were back in school). You were also restricted to 50 minutes duration at breakfast. Having to change my plan entirely just because of this restriction felt ridiculous. Would I get a refund of the cost of the breakfast if I can't make it for any of the breakfast timings? If this was made known at the point of the hotel reservation, I might have reconsidered as the slots for the more human timings seem to get snatched up really quickly. All in all, the check in progress was pleasant and 三條-san was a huge reason for it. I will recommend future visitors to avoid him if you see that there are other staff manning the reception desk.
3. The J floor rooms were lovely. Clean, decent size, filled with amenities and complimentary drinks even those in the fridge. The hotel room itself was lovely compared to what happened in the lobby.
4. Breakfast - Despite being left with the ridiculously early breakfast slots, breakfast spread was great. Wide range of food and if you get a window seat, you have a good view of the city."