Hotels with Parking in Klang District

"I am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms. I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year. I have also met many excellent staff all these years in this hotel but not this trip. My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel. The core issues were as follows: Refusal to Assist with a Reasonable Upgrade Request: · The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed. The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change. The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests. There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration. This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock. After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier. On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly. When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks. I expect this feedback to be formally addressed. The Front Office Manager requires: 1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings. 2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits. 3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences. I expect a formal response from hotel management regarding the steps taken to address this serious service failure."

"Front desk was super smelly , toilet smell.. with flies.. check in process was slow.. Swimming pool water was smelly and too much chlorine.. Breakfast was average, not tasty Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly... View was good, deco room okay"

"Small hotel but very good for convenient for touring around the city. At the heart of downtown just right across famoous street food night market, surrounded by shopping centers and restos, few blocks away from the hop-on-hop-off tour bus. The room is clean, modern and well-equipped. Just a warning to those looking for a quiet relaxing stay, do ask for a room not facing the front street as night life in the area could be noisy. Staff are professional and helpful. Will book again if coming to KL."

"hotel staff are incredibly friendly and efficient.” “The room amenities were nicely done, spacious, and rooms were very comfortable"

"The room was clean and super simple, just the basics, which worked great for a quick transit stay. What I really liked was the location. The KTM station was literally a few steps away, and there were restaurants and night food trucks just down the road. Super easy to grab a bite or hop on a train without any hassle."

"Facilities: The facilities are a bit old but very clean. The swimming pool is large, and the gym equipment is well-equipped. Environment: There are many restaurants nearby, making dining very convenient. Once the LRT opens, getting to Kuala Lumpur city center will also become easier. Service: The staff are friendly, and the breakfast has a good variety of fruits."

"Nice location and newly renovated room despite of showing water drainage not functions well and hot water shower was not functioning at all. What a pity."

"1 of my favourite budget hotel in Klang & more than 10 times stay there. but for this time, it really disappointed me. 1st,aircond not really cool & soo noisy comes from that air conditioner. 2nd is the pillow sooooo flat. already ask staff to change or can give extra pillow but the answer is no. bit disappointed this time coz i already stay here many times with no big issues until this time😔"

"Check in was smooth. Amazed with the lift provided even it was just a 3 storey hotel building. Room was ok with basic amenities. Aircond was newly installed. Water pressure was good. One prob was my room is facing the back of the shoplot. Maybe it was a restaurant. So quite noisy in the wee hour."

"Value for the money with little luxury. Room well maintained, excellent cleanliness. Good water pressure. Enjoyed the showers. Can find various type of eateries around the hotel.. Nice Hotel"