Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jul 13, 2026
Guest UserThe room was great, and the facilities were excellent too. I had to catch a flight at 3 AM, and due to a payment issue, I couldn't book a taxi. A young lady at the front desk, working the night shift, kindly helped me communicate with a driver waiting outside. He drove me to the airport, and I'm incredibly grateful for her service. She's a truly kind person.
For some reason, my flight didn't take off. I kept trying to call the hotel's front desk, but couldn't get through. Around 7 AM, I asked Trip.com if they could contact the hotel to see if I could extend my stay in the same room and check in early. I was willing to pay extra. When I got back to the hotel, I spoke to an older woman at the front desk, who had just started her shift. She said I had to book first before she could tell me if early check-in was possible. I explained that if early check-in was an option, I would book another night. She refused, and it became a frustrating loop where I couldn't book a room. Trip.com customer service was very proactive in trying to contact the hotel for me, but they only got through once in three hours. I mentioned that there was always someone at the front desk, so I still don't understand why the calls weren't going through. Big thanks to Trip.com.
In the end, I went to another hotel nearby. The front desk staff there were incredibly nice and allowed me to check in early. They also told me that the woman at the other hotel's front desk, who said I had to book first to check on early check-in, was completely out of line.
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Price per night from:BRL 774
Posted on Jun 4, 2019
ZHENG YAOHotel facilities are very new. Convenient transportation, the diagonal team is the train station and the free city tram. The three floors downstairs are shopping malls, eating, drinking and having fun. In particular, the quality of hotel staff is high and the service is good.
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Price per night from:BRL 1,292
Posted on May 17, 2026
Anonymous UserThe views are nice, and the sunsets here are absolutely beautiful. It's about a 5-10 minute walk from the main square, and there's a tram stop right outside, which makes getting around pretty convenient. However, the room facilities are a bit basic. There's no shower curtain in the bathroom, so water gets everywhere when you shower, making it easy to slip. They don't provide toothbrushes, slippers, or mineral water, and there's no Wi-Fi. Everything except for a giant toothbrush is extra, and it's quite pricey. That toothbrush is so big, you could probably brush a horse's teeth with it!
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Price per night from:BRL 744
Posted on Jul 26, 2025
gmartin212
This is a very good location for downtown K.C. The hotel lobby very nice. We ate dinner at the restaurant in the hotel and the food and service were very good. The only complaint here was that the attached bar was very loud and the restaurant ambiance could be redesigned to be more comfortable and intimate. There was a group of about eight people at a large table near us that were having load discussion that was distracting for us but dealt with it.
The room was small but the renovation was very nice, bathroom was big with a nice tub/shower that my wife enjoyed a epsom salt soak. My only complaints are that there is no fridge or microwave to heat coffee. Also, they use the old style coffee two cup coffee maker as most hotels have now gone to keurigs. The hallway noise is very noticeable and the room-to-room noise is as well. We could literally hear the conversation in the next room. One thing that I really dislike is the lack of a ”do not disturb” card for the door and as expected, the housekeeper was knocking on the door at 9:00 a.m. to clean the room even though checkout is at noon! I'm sure there are much better and newer hotels but if you are looking for a reasonable place to stay in the heart of downtown K.C. this is a good choice.
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Price per night from:BRL 1,197
Posted on May 10, 2026
Fozzie148Perfect location for work at the conference centre. Rooms are clean and a good size. Hotel has required amenities and the staff are lovely. Would stay again if I was in the city. The sunset view from the room is quite good too!
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Price per night from:BRL 773
Posted on May 6, 2024
Guest User
This hotel is in the area near where I needed to be this weekend and it was clean. I will be staying again as I will need to return to the area.
I did have a mishap in that housekeeping cleaned the room but didn't make the beds. I had to leave to get to my performance venue about an hour after checking in, so I went to tell the front desk. The receptionist was very accommodating in getting someone up to my room ASAP, and they were made when I later returned. Thanks!
Also, I think one of the elevators isn't working, so you might have to wait a little longer. Had I stayed longer, I would have found the stairs.
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Price per night from:BRL 582
Posted on Nov 11, 2019
Guest UserThe friends we went to from the airport were very convenient. It would be great if we took a taxi directly. Then the front desk service was very friendly. We stayed in so many hotels and felt that the price performance of the hotel was very high. Recommended
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Price per night from:BRL 649
Posted on Oct 30, 2023
최
Thank you for the hotel room service team and the hotel franchise for giving you a happy experience during your business trip.
I was surprised at the neat room.
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Price per night from:BRL 724
Posted on Mar 24, 2023
Guest User
Stay was ok for one night. Not a great example of a 21C in my opinion. Room was clean and spacious, but literally 3 steps away from elevator so I heard the ”ding” all night, and the bar dumped their glass bottles into a dumpster outside, on the same side as rooms, which was very loud. I had to call to get shampoo and soap, as there were none in room when I checked in. Drinks in bar are phenomenal - they are truly artists - and was the highlight of the stay.
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Price per night from:BRL 766
Posted on Dec 24, 2022
Guest User
Great location, amazing staff, beautiful building. Easily walkable downtown and trolley access plus a cute bar down stairs
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Price per night from:BRL 779