Amari Hotels in Pattaya

To be honest, after reading all the reviews, I had pretty high expectations for Amari. I booked a one-night stay for my birthday. However, there was no special “birthday” decor or complimentary cake, which is something other 5-star hotels usually provide. The room I booked was a “2x double bed room.” The hotel staff kindly informed me that the “double beds” were only 3 feet wide and asked if I wanted to upgrade to a larger family-sized room. I chose not to, but I feel it’s important to note that the so-called “double beds” are more like single beds. The booking website’s description was misleading. I would suggest that the hotel update the description to “single beds” to avoid confusion, especially since it markets itself as a “family hotel.” The facilities and breakfast were excellent, as expected. The kids’ club, outdoor playground, swimming pool, and kid-friendly water park were all fantastic. We especially loved the restaurant Prego, which served excellent pizzas and gelato!l 10% off as hotel staff. My main issue, however, was the misleading “double bed” description and the condition of the room. Since the beds were mounted on a frame designed for a king-sized bed, there was a gap between them. This caused the beds to shift frequently, and I accidentally knocked my shin on the oversized frame. Additionally, there were maintenance issues in Room 1219: a missing overhead light bulb, an air conditioner that wasn’t very cold, and a faulty wardrobe light. These issues pointed to poor upkeep by the hotel management. To add to this, my wife was surprised to find the vanity set had already been opened and not replaced. It’s possible the housekeeper forgot to check and replenish it. The housekeeper may have been rushed when preparing the room, as we arrived at 1 PM, but only entered the room at 2:15 PM. Strangely, when we collected the key cards, we found that our room door was left ajar.