Disney properties in Shanghai

Booked this hotel through Trip.com, and it was the Toy Story Hotel at Disneyland. The location is excellent, with very convenient transportation; there's a continuous shuttle bus to the park. The hotel faces the sea, and the lobby has a strong artistic and luxurious style, really emphasizing a 'family-friendly' vibe, making you feel like you're already in the park. The hotel offers a wealth of free family and children's facilities, including a fun family space. The room layout is well-designed and cozy, immersing you in a technological fantasy world. They provided various complimentary drinks and slippers, which made my child incredibly happy – they didn't want to leave the room! The bed was very comfortable, and the bedding and linens were pristine, giving a sense of peace of mind. The front desk staff were highly professional and exceptionally service-oriented, attentive and caring like family. It was my birthday month, and they even gave me a small gift, which I deeply appreciated! Every other staff member greeted us warmly. The entire hotel staff, from top to bottom, were incredibly enthusiastic, meticulous, and thoughtful, making us feel at home and very warm. It provided the absolute best stay experience. The entire hotel was exceptionally clean, with no hidden corners, and the bathroom was super clean with excellent water pressure for a very comfortable shower. Check-out was simple and quick, with no need to wait for room inspection. WiFi coverage was seamless throughout the hotel. Breakfast was incredibly rich with delicious food, making it a top choice for a family vacation with kids. I'll definitely stay here again next time and highly recommend it to friends.

This was my second stay here, this time with my parents. They kept praising the service and hotel facilities. It was a rather rushed one-night stay. On the day we checked in, my child lost a favorite Disney plush toy, and we only realized it upon check-out. I immediately went to the concierge (I was very anxious at the time, I believe it was the lobby concierge) to report it. Less than 10 minutes later, they called me to say they found it! Their efficiency and professionalism were top-notch. The lost plush toy was kept at the lost and found. As I had to catch a high-speed train, I didn't get a chance to ask for the name of the young man at the concierge who helped me report the lost item. I just remember he was very handsome, looked mixed-race, with curly hair. I want to especially thank him for urgently helping me track down the toy and even running out of the hotel to bring it to my car! I will definitely stay here again if I have the chance.