Anonymous User
July 16, 2023
I thought I couldn't ask for too much for the price in Shanghai, after all, it was very cheap. But after staying for five nights, I changed rooms all the time except for the consecutive stay. The front desk had a very bad attitude, so I couldn't stand it.
On the first day, I checked in very late because I was very tired. There were blood stains on the sheets in the room, but I didn't change the room.
On the second day, I booked two consecutive nights in a deluxe king-size bed room. When I went in, I saw that the instant noodles on the table were not collected, as shown in Figure 1. I changed to another room. The attitude of the front desk was very good.
After the consecutive stay, I renewed the special twin bed room for two more days. I moved the room and went out. When I came back at night and prepared to go to bed, there were hairs on the pillows of the two beds, both on the front and back. The quilt cover was clean on the outside, but it was moldy inside when I opened it. There were all kinds of dirt on the sheets. I went to the front desk to change the sheets, quilt covers and pillows, but the security guard had a bad attitude and said that these could not be changed and only the pillowcases could be changed. Then I said that I would change the room, but he said that he would not change it either. I was speechless and went to the front desk. They didn't change my room first. I asked them about the problem of the sheets and quilts in your room. Didn't they change these? She said no. Then I said that they didn't wash them clean. Then she changed my room. I went back to the room and told the security guard not to change it. We changed the room. He was still rude and ignored me.
At this time, I had stayed in the room three times and changed the room twice. This time I booked a special room for two nights. I thought it would be troublesome to move around after I stayed there. I just wanted to keep the peace. I didn't think about calling to complain about the hygiene problem, nor did I think about giving a bad review.
Well, the thing that made me angry and wrote such a long review came. After I upgraded my room due to the hygiene problem, I went out for lunch the next day at noon. When I came back at 11:40, I couldn't get into the room. In other words, they forced me to check out and change rooms before 12 o'clock. I went to the front desk to explain the problem. The waiter at the front desk had a bad attitude and didn't let me stay longer. I said that I could change a room on the same floor, but she said no. I was unwilling to give in, and finally I was reluctant to stay longer.
As a consumer, I can understand that one room in a hotel is not up to standard, but I booked three times and the hygiene is worrying three times. That should not be a coincidence. The front desk staff, as a service staff, had a bad attitude towards consumers when there was a problem with the hygiene in the store. I hope your company can punish them. In fact, it is not easy for everyone. I didn't want to give a bad review, but I couldn't stand the bad attitude of the security guard and the front desk staff on the morning shift. The hygiene problems of this hotel and the bad attitude of the service staff will be rectified sooner or later.
Original TextTranslation provided by Google