Guest User
August 20, 2024
I have stayed in many times, but I was not satisfied with this one. As a chain brand under Jinjiang, Magnolia needs to improve its service.
First point: I communicated in advance in the afternoon to arrange for the air conditioner to be turned on. The staff told me that the air conditioner was turned on. When I arrived at 12 o'clock that night, the girl at the front desk who checked in at night, I don't know if you didn't hand over the shift or you didn't see my special request, but you arranged a room facing the front desk for me. Okay, I won't argue with you about this. When I went in, the air conditioner in the room was not turned on, it was wet, and there was water mist on the mirror. As a front desk staff, don't you arrange the room in advance? Don't you leave a handover? And when I communicated, you also told me that the air conditioner was turned on. Don't you leave a system note? The most important thing is that I reminded you to turn on the air conditioner when I checked in, and you told me that the air conditioner was on. You also arranged a room for me where the air conditioner was not turned on, facing the front desk.
The second point: the staff who checked me in before would upgrade my room type, and once upgraded me to a suite. This time they told me that they would not upgrade my room type... It is charged. If you have full rooms, I can understand. The key is that you told me that there is a charge for upgrading the room. Why didn't you charge me for the upgrade before?
The third point: After I was transferred to a new room later, the air conditioner was on, there was a dehumidifier in the room, it was really dirty, the quilt was very damp, and I was woken up by the sound of talking early in the morning.
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