Guest User
April 17, 2025
As soon as we entered the room, we found that the disposable slippers were torn and had red blood stains. We went to the front desk and said that the disposable slippers were dirty and asked for new ones, but the front desk didn't even say an apology. We contacted xc customer service to change the room, but they said that my bed had been moved and couldn't be changed. How could I know if there was anything dirty on it without looking at the bed sheet? What kind of hotel is this? It's not even as good as a famous hotel. Moreover, there was a price difference in the room price, and the waiter's attitude was not good. There was no elevator in the room and we had to climb three flights of stairs. Fortunately, we didn't have much luggage, but it was not stated on the room details page. It was a landmine everywhere. At first, I only noticed the bed sheet, and later I found black shoe prints on the quilt cover. Even so, the front desk didn't change the room, saying that a new quilt was put on. Although the front desk gave me two breakfast coupons, it was really unnecessary. If you had changed my room at the beginning, there wouldn't have been so many things later.
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