TUI BLUE Wusongkou Cruise Port Hotel

I originally stayed in room 609. Due to the strong wind, the three flags outside were blown by the wind. So I called the front desk at night to change the room for tomorrow. A man at the front desk answered the phone and told me to change the room at the front desk tomorrow. I went to the front desk at 10 am the next day to change the room. I was told that there was no room and it had not been cleaned. Then I waited until 4 pm and changed to room 807. As a result, when I entered the door and opened the window, I found that the window screen was broken, so I called the front desk. The front desk arranged for the engineering to repair it and told me that I needed to change the room. The engineer pushed the screen and the screen fell off, so I called the front desk and the front desk changed me to 712. The engineering staff helped me get things and changed to 712. Thank you brother. As a result, after flushing the toilet and returning to the bed, the wall of the toilet was roaring, and the sound was very loud. It is recommended that the hotel staff go and have a look. Then I ordered takeout at night, hot milk tea, and the courier told me that it was delivered to the front desk and the robot delivered it to the room. I waited and waited for more than 20 minutes before it was delivered. In the middle, I called the front desk and told me that the robot delivery was unsuccessful. Then you tell me in advance, I will go down to get it, and I won't have to wait so long. Right. The front desk service is not about serving fake smiles, but solving problems directly. I don't know which aspect of the hotel is not coordinated, and there are problems at every level. The room is clean. The hot water is great, and the air conditioner is Daikin, which is great.

A home-like travel experience This stay at [hotel name] completely refreshed my perception of high-end hotel services. It can be said to be a nearly perfect travel experience. Stepping into the hotel lobby, the high-ceiling space is matched with a modern and traditional decoration style, which is luxurious and elegant. The aromatherapy smells fresh and pleasant, and the soothing background music flows in the air, which instantly relieves people's fatigue from the journey. The front desk staff smiled kindly and was very efficient in checking in. They also introduced the hotel's facilities and surrounding travel guides to me. The meticulous service made me feel warm. The quality of the guest room is even more surprising. The room is spacious and bright, with a soft overall color tone, creating a warm atmosphere. The bedding is soft and comfortable, the mattress is moderately soft and hard, and it is matched with a variety of different types of pillows, which makes me sleep well all night. The bathroom is separated into dry and wet areas, and the toiletries are all well-known brands, with a light smell and excellent use. The smart devices in the room are also very complete, from the smart lighting control system to the one-button call service, showing a sense of technology and humanity everywhere. The hotel's supporting facilities are first-class. The gym has a wide variety of new equipment, and professional coaches provide guidance; the water in the constant temperature swimming pool is clear and the surrounding scenery is beautiful, making it very pleasant to swim. Breakfast is a feast for the tongue, with a wide variety of Chinese and Western dishes. Not only are there many varieties, but the taste is also impeccable. The freshly made pancakes are fragrant, and the Western pastries are exquisite and delicious, which makes people's appetite increase. What touched me most was the service awareness of the hotel staff. During my stay, I accidentally lost an important document. When the staff learned about it, they immediately launched a carpet search and finally helped me find it. This sense of responsibility and respect

You can see the cruise port from the room. The room is large but the soundproofing is a bit problematic. The noise from the road is very clear. Fortunately, the neighbors next door are not very noisy. In addition, there is sometimes a smell of cigarettes. I don’t know if someone else is smoking in the room. It is convenient to order takeout with robots. There are also many restaurants nearby. The front desk can help print and copy the ticket information, which is very convenient, but sometimes I forget to mention it. The delivery to the port used to be delivered directly to the parking lot, but now it only goes to the transfer station, which is a little troublesome. It is generally convenient and suitable to stay here for a cruise.

The location is excellent, just opposite the cruise port. I am very grateful to the two lobby managers who received me on the phone on the morning of April 7, and to Manager Daria who received my family. She has a sweet, gentle and patient voice. Because my elders were staying, they also upgraded the room type very considerately. The facilities in the room are very new and very clean. The river view room is really beautiful at first glance. Any needs will be met in time. The breakfast dishes are rich and taste good. Overall, I am very satisfied

The hotel has complete facilities and the check-in experience is very good. The front desk staff Daria has a good service attitude