Hilton Garden Inn Shanghai Caoyang

The room is clean, the sun is shining these days, the guy Shawn li and the girl Alley Gu at the front desk are super nice and considerate 🙋 I will come again next time and stay in this hotel!

Totally disappointed! The Hilton Garden Inn is the worst so called "international chain" I have ever stayed at! Booked this hotel because of the Hilton brand, but the experience was like a cheap hostel. First of all, the room was as narrow as a pigeon cage. When the suitcase was opened, it blocked the aisle and it was difficult to even turn around. The facilities are shockingly outdated: the air conditioner makes noise like a tractor, the bedside socket has poor contact, and the buttons on the TV remote control don't work. The most outrageous thing is the bathroom. The shower is so small that you keep hitting your elbows against the wall while taking a shower. The toilet is directly opposite the sink, and when an adult sits down, his knees hit the glass door directly! There is zero soundproofing, and the footsteps in the corridor and the flushing next door are so clear that they seem like live broadcasts. The so-called "service" made matters worse: the front desk had a poker face the whole time, and when I asked to change rooms, they said "the room was full", but I heard that other guests were successfully upgraded. The breakfast options were pitifully limited, the coffee was as weak as water, and even Hilton's signature cookies were missing. There was not even an apology when checking out, as if the customer's dissatisfaction was justified. With such hardware and services, the price is comparable to that of a five-star hotel? It's simply treating the guests as suckers! I advise everyone: It is better to spend half an hour looking for other hotels than to fall into this Hilton sign.

The room was very small, newly renovated, very, very small, and smelled of paint. When I arrived at the hotel, I was asked to pay a deposit of 208 yuan as collateral for damaged items. My God, how long has it been since I paid a deposit for check-in? Is this the quality of service provided by Hilton? The photos are totally inconsistent with the actual situation and do not match the price positioning at all. I'm really shocked. The next day's breakfast, haha, the meals were not replenished before 10 o'clock, and the variety was pitifully few. Will never stay again. Hilton will also be blocked in the future. The price and quality of luxury hotels are not even comparable to All Seasons.

The room is clean and hygienic, the breakfast is rich in variety, the subway is a ten-minute walk away, the room is very quiet, there are plane trees on both sides of the road, there are views at every step, and there are a full range of snacks and convenience stores.

This is a new hotel. The rooms are very new and nice. It feels convenient and comfortable. It is next to Global Harbor. The breakfast noodles are good. I like them very much. I will stay in this hotel next time on a business trip.

Generally speaking it's pretty average. The lobby is very small, smaller than many budget hotels, and is connected to the restaurant. Especially in the morning, there is a smell of food. There is a sofa in the lobby that is fenced off. Is it for people to visit? The room is small and the facilities are relatively new, but as a hotel renovated in 2024, it seems to be out of date and quite perfunctory. There are few breakfast varieties. If you can choose, it is best to choose no breakfast. There are breakfast shops nearby, which are better than the hotel. I went there during Chinese New Year, and the store next door was closed, otherwise I would have gone out to eat.) It's not too far from the subway station, but not too close either, just a dozen minutes' walk, which is still acceptable in Shanghai. As for the advantages, it's relatively quiet, I can't think of anything else. If it’s over 400, it feels like there’s not much value for money. And the price of nearly 600 during the Chinese New Year period is indeed expensive.