Guest User
May 20, 2025
Terrible experience.
I booked two superior rooms with view on Yuyuan garden, paid online. The website pictures clearly depicted rooms with direct view on Yuyuan garden but it's not the case !
I arrived Saturday night around 8pm. Firstly, we had to carry our heavy luggages for 250 meters since the hotel is located in a pedestrian-restricted zone.
Secondly, the staff tried to scam us. Upon arrival, two receptionists and a manager were present. It wasn't long before the manager left.
Then, one receptionist told us our rooms were not available and requested us to find another hotel.
We told her that wasn't right. That was not making her change her mind so we had to threaten her that we would call the police if she didn't find a solution.
She called the manager and he came back and gave us two rooms located on the fifth floor.
One room had view of the street and smelled cold cigarette smoke. The other one had view on a bamboo fence.
Fifteen minutes later, we saw another guest facing the same problem with his reservation. It's obvious they are practicing overbooking.
I came back around midnight and discovered that the bamboo fence room is located next to AC units. Due to their noise, I could not sleep all night.
Thirdly, sound insulation is terrible. We could hear neigboors talking and showering !
The following day, we got moved to two better rooms on the fourth floor.
Yet, the sound insulation was still terrible.
Fourtly, they don't provide breakfast and it's difficult to find breakfast in the vicinity.
Lastly, mattresses are very hard.
On the positive side, rooms are modern and useful. Also, the hotel location is great if you wish to visit Yuyuan area.