Guest User
March 8, 2023
I have never stayed in such a bad hotel. The good reviews were given by the front desk lady begging the guests. I also gave a five-star review on the first day, but what happened later was too outrageous.
Worst: The hotel is under renovation. If you can't stand the noise of the electric drill, run away
Worst: The bathroom shelf suddenly fell down in the middle of the night. It was scary.
Worst: When I came back late at night, the shelf was not fixed but I was blamed for it. They said we were the one who cracked the basin. They also said that basins are very expensive and newly renovated, so we should pay for the basin.
Worst 4: As can be seen from the pictures, the “newly renovated wash basin” is of such poor quality that it is cracked. Could it be that we caused the cracking? ?
Worst 5: The window is also broken and cannot be opened
Worst 6: The landline line is not working and cannot be used
Worst 7: The TV set-top box is broken and we can’t watch any channels. We have to use our phone to cast the screen.
8th Worst: The bath towel was dirty and there was something dirty inside when I opened it
Worst 9: There was only one chair in the triple room. This is not a big problem, but it can be improved.
Worst 10: The front desk staff are all new, their attitude is average, and they can't speak. The customer service phone number left by the hotel is the security guard's mobile phone number...
Summary: It was my first time staying at GreenTree Inn, and the experience was terrible. The manager was reasonable and able to communicate, saying he would change our room, but the fact that we were wrongly accused of the washbasin was still infuriating. I will not stay at GreenTree Inn again.
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