Pullman Shanghai Jing An

Stayed here recently and overall had a pretty average experience considering a big brand like Pullman. The location is fantastic — right above the metro, which makes getting around super convenient. That said, the hotel could use a bit of refreshing. I had to change rooms after the first night due to a water heater issue. But shoutout to the relations manager, who handled the situation really well and even upgraded me to a nicer room, which definitely made the rest of my stay more pleasant. One thing that could really be improved — ******* deliveries. It’s quite a hassle to go down to collect items yourself. Would be a huge plus if they had delivery robots or some system to send items up to the rooms, like some other hotels in Shanghai already do. All in all, decent stay with great service recovery, but a revamp of the hotel is overdue.

We stayed here for 3 nights in a Standard Twin Bed room, which included breakfast. The room wasn't too big or too small — just right for two people. Each bed was about 110 cm wide, which was comfortable enough for a single sleeper. On the first day, we got a room that smelled like cigarette smoke. We thought turning on the AC would remove the smell, but it didn’t, so we couldn’t sleep all night. On the second day, we asked to change rooms and were given one that didn’t smell anymore. Breakfast had a good variety, offering Western, Chinese, and Asian options. There were several types of porridge, and the Chinese dishes tasted authentic and flavorful. We requested a late check-out until 2 PM, and it was approved, but we ended up checking out earlier at around 12:30 PM. The building is surrounded by a variety of restaurants and mobile phone repair shops. The location is quite strategic — it's close to the train station, which made it easy to travel both within the city and to other destinations.

Superb hotel near a subway Shanghai Railway Station. Few eateries surrounding the hotels, food average only. If you need optical or camera accessories, there is a huge mall next to hotel. Love the Robot service to the room. Lots of bottled drinking water, capsule coffee machine and great tea options.

Location good, surroundings are office blocks and some shopping centers, room is well furnished

the location is very convenient , breakfast food taste overall good

Good view good and friendly service good location ,everything were good.helpful staff of front desk,help me to change something ,very appreciate!thanks for help!I like this hotel!