SIEW CHOO
January 5, 2025
Initially we booked a business room and a queen room from 19Dec to 22Dec for a family of 5 but when we checked in we realised the business room is too stuffy as the air conditioner is centralised and cannot change to cold air esp now winter. I understand that there is no window when I booked but didn’t know the circulation of air is so bad. After there for 10mins, my 2 kids and hubby cannot take it and we are glad to allow cancel and booked 2 queen rooms instead. I think it will be good for management to look into how to improve the ventilation as it is not possible to stay in with hot and humid air.. The hotel seriously need some maintenance as the toiletries holder and the toilet roll holder is loose and shaking and of my boy room toilet door handle with one of screw came off. We always go out early and back late so didn’t got time to feedback. I wanted to use the microwave but is so dirty and unhygienic. I think is also good management to look into provide a standing clothing rack then just 2 protruding wooden holder as the clothing all slide down. In fact I would highly recommend as the hotel location is very good near subway station and walking distance to The Bund and there is this dumpling shop just below the hotel that my kids love them so much and many food stall below as is a busy street. Despite all the negative comments, we are still happy to stay for 3 nights as location is really convenient and good for us. In fact is a beautiful hotel but do hope there will be some maintenance done in near future given is such a good location